Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Really read all things related before giving this company your money
I paid six months at $232 for 5 pets because it sounded smart. I have a dog, that has a pre existing condition of a torn ACL. Policy state that they cannot cover pre-existing conditions until you have paid for 6 months. I was like, great.Let's do this. Also, I'd like to mention that this company was sponsored by my husband's union. So It felt legit. We don't make the type of money to really afford that, but we did it. Because we love our animals. So the day after I make my six month payment, I test it out on my oldest cat just because she hasn't seen the vet in some time. Needed some shots. Also a WELLNESS checkup. She is going through this phase though where she will poop or P outside the litter box. Not all the time, just sometimes. She literally taught the other cats how to pee in the litter box. So while we're at the vet, I ask about it. The conclusion he came to, she's probably dehydrated, and it's hard for her to get into the litter box. She's a bit bigger than she used to be.And she's old! Not a big deal that's not why I brought her. But the vet decided to give me liquid prozac to give to my cat to see if that would help with her going potty outside of the litter box. That did not make any sense to me. I'll be honest, so I just threw it away. But I did pay for it, and in fact, this whole experience cost three hundred and fifty dollars, but I thought it's going to be okay because I have pet insurance! Also I got to make sure my sweet baby is healthy. So I turned my claim in. And I wait and wait and wait. Then, I get a message 2 months later saying that the vet Did not write my cat's name on the claim? And I need to resubmit, I also noticed that my wellness claim was turned into behavioral. I didn't do that, somebody changed it! So I resubmitted the receipt for proof and also ask why does it say behavioal issues is my claim?No reply. 2 more months go by and I'm being asked to upload her medical records. Unfortunately, the vet I go to is an animal hospital also, they do not carry files any longer than a year. My cat has not seen a vet in many years. I finally get an email saying my claim has been decided that it is not refundable up to 90%, as stated. In fact, my claim has been denied. Heartbroken, because I really needed that money back. And I was counting on, six months ago. I will tell you that was the biggest waste of money I have ever invested in. I called that day and cancelled coverage. I explained why, there was no trying to help me solve the problem. There was no possible solution to help maybe reimburse the money I put in for no reason. I just made a really bad choice. It sucks
Insurer: Pets Best
By: Brenda Peters
Rebecca was very patient and helpful …
Rebecca was very patient and helpful explaining all the pertinent information to me
Insurer: Embrace
By: Sandi
Embrace Insurance
I had never purchased a pet insurance before this dog. I'm so glad I did. Embrace is very easy to work with, claims submission is very easy and if you need to reach out customer service is on point. Reasonably priced. Claims have been paid timely and without issue.
Insurer: Embrace
By: Rebecca
Melody was friendly
The lady Melody was friendly and helpful and I appreciate her time
Insurer: Nationwide
By: Emily
Great customer service (Martha)
Great customer service (Martha)
Insurer: Nationwide
By: K. Gatewood
Peace of mind.
I had a good experience in registering my cat for Fetch insurance. The customer service was so accomodating and kind. She explain everything. I haven't experience claiming yet but Im confident its going to be easy because of the app. I have a peace of mind having this insurance.
Insurer: Fetch Canada
By: evelyn ollet
Great experience
Great experience. Easy using app to file clam and submit documents. I would recommend MetLife Pet Insurance to everyone who has a pet.
Insurer: MetLife
By: A. Murphy
The Absolute Best
Where to start? I don’t know what I would do without Healthy Paws! Time and time again, they’ve literally saved my animals lives. From my dog Milo’s emergency foreign body surgery and corrective elbow surgery to my little cat Lucy’s Chronic Kidney Disease treatment, I know for a fact they wouldn’t be here today without you. And that’s just the tip of the iceberg. Thank you for giving me more precious moments with my babies, and supporting pet parents like me.
Insurer: Healthy Paws
By: Courtney Card
Thank you for covering my dog Akeeda
Thank you for covering my dog Akeeda. The setup was easy and fast thanks again.
Insurer: MetLife
By: STEVEN HENDERSON
First time buyer
I never bought pet insurance before so they made it very easy by providing several options to choose from and with the ability to change options, I was able to compare price differences with the quotes they provided. I also called the support line and was able to ask questions as well. They answered the phone quickly, answered my questions, and I was actually able to understand the rep. You speak to a live person which is a plus. Lastly you can always change your policy as well. I feel better knowing I have this in case something happens to my dog, Levi.
Insurer: Prudent Pet
By: melveragmail.com