Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I received instant notification through…
I received instant notification through text to inform me that my claim has been received and being processed. The consistent communication has been consistent
Insurer: Fetch
By: Dawn
Happy customer
MetLife is always prompt in handling claims.
Insurer: MetLife
By: Ann Robarge
Scam
This company is a scam. They will do anything possible not to refund your claim. They request documents after documents from both you and the provider. Its been 3 months and still asking us for my documents. Our dog had a chemical burn and they want to say its a pre-existing condition. They had no issues taking our monthly payments. Run dont use this company.
Insurer: Embrace
By: DJ PAPY MIX
I forgot Rebecca’s last name
I forgot Rebecca’s last name, but she was the representative I spoke with. I was truly amazed by how she interacted with me, especially knowing that I have some English barriers. I was very impressed and grateful for how enthusiastically she explained everything regarding signing up insurance for Milo. She made me feel relaxed and comfortable. She listened carefully to all my concerns and took the time to understand my needs. She patiently explained every detail, making sure I understood the entire process—especially how claims are processed from the veterinary clinic or hospital. It’s rare to find a customer service representative who is so patient and willing to educate someone over the phone. Thanks a million to her.
Insurer: Prudent Pet
By: ebanariagmail.com
So happy to have selected MetLife Pet…
So happy to have selected MetLife Pet Insurance. Easy to submit my claim online and they respond immediately after receiving it. They are quick to review my claim and inform me the amount that is being deposited in my bank account.
Insurer: MetLife
By: Evergreen
Real life savers!
Healthy Paws have literally saved my dog Pablo‘s life. I am forever grateful that their team is very easy to work with have not had any problems, and when it matters most they come through quickly without delays. Without them,I probably wouldn’t have my fur baby today. I hear of people having issues with their pet insurance and I can’t say that I have one thing to complain about. Whenever I’m sitting in the vets office, which unfortunately has been quite a few times, I always tell people about Healthy Paws. They truly are lifesaver!
Insurer: Healthy Paws
By: Deanna Duran
I am in my 70’s and was having…
I am in my 70’s and was having difficulty in providing documents online. I reached out, and Maddi L. responded. Her kindness and support meant more than I can say. This is my first interaction with Prudent Pet Services and I am very impressed. Thank you, Maddi!
Insurer: Prudent Pet
By: Jeannette
Easy to apply
No confusion, everything answered.
Insurer: Prudent Pet
By: CAROL A ROSE
Still unable to access my account…
Still unable to access my account through the web portal. I have used several browsers on my desktop, laptop and phone and I still receive the following error - 403 Forbidden Microsoft-Azure-Application-Gateway/v2. This is not soley my issue since I have read many posts about the lack of access to the website so I think it is unfair to place blame elsewhere and not work to find a solution.
Insurer: Pets Best
By: Sharon D
Agent took time to explain my policy…
Agent took time to explain my policy and answered all my questions to my full satisfaction.
Insurer: Prudent Pet
By: weichaomdgmail.com