Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Think it could of been explain a little…
Think it could of been explain a little slower, because I'm still not 100% what what you cover and what you don't. I was told that I'd get paperwork on it, but yet yet I haven't seen it.
Insurer: Nationwide
By: customer
Amanda was so helpful
Amanda was so helpful, well informed, patient and friendly! Look forward to doing business with you all at Fetch!
Insurer: Fetch
By: Kelly
Excellent Customer Service
Excellent customer service experience. Amanda was the person I chatted with regarding some specific questions about the policy - and she was knowledgeable, informative and personable which made the entire experience fantastic and got me confident enough to go ahead and sign up for the coverage.
Insurer: Fetch Canada
By: Ashmit Vyas
Prudent Pet Insurance
The customer service agent with whom I spoke when enrolling my new puppy in Prudent Pet insurance was extremely friendly and helpful. She returned my call in a timely manner, and because I have never purchased pet insurance before, she then helped me choose the levels I needed, even if it meant lowering the amount in one area where I didn’t require quite as much. After that, she enrolled my puppy herself since I’m not very comfortable with technology. I would certainly recommend Prudent Pet insurance without reservation. They are a supportive, caring group of people with whom to work.
Insurer: Prudent Pet
By: Phaidra Cox
The representatives
The representatives I had to work with a couple of reps. I sent in claims, and all supportive documentation (soap note a couple of days later). I had constant emails re missing soap note ( for two+ weeks). Finally resolved 2/11/26. Earlier I scope w/a rep re a med. The case reviewer did not understand “generic” vs “ brand name”… I walked the rep I was speaking with through that. And asked her to please educate the reviewer.
Insurer: MetLife
By: customer
Rebecca is the best
Rebecca is the best. She answered all my questions, so I have a better understanding of the coverage for my cat. She is the reason I decided to sign up for your pet insurance. She is a great asset to your company. Dorothy
Insurer: Prudent Pet
By: Dorothy
I can’t say enough about how wonderful …
I can’t say enough about how wonderful Pumpkin insurance is. My little Maltipoo Marina has been going thru some health issues and having Pumpkin has been such a blessing. Every claim I’ve filed has been paid very quickly, and everyone I’ve spoken to has been extremely nice and helpful. ❤️
Insurer: Pumpkin
By: customer
We’ve had only smooth experiences with…
We’ve had only smooth experiences with MetLife when dealing with our pets. Quick turnarounds, no hassles. We couldn’t be more please.
Insurer: MetLife
By: Will S
Eileen was so helpful to get my…
Eileen was so helpful to get my dachshund added on to existing account. She explained everything very well. First class experience all the way. Thx Eileen
Insurer: Fetch
By: Philip Tideman
Excellent service overall
Excellent service overall! We had an unexpected illness come up with our dog. MetLife did not hesitate to take care of the reimbursements. I highly recommend MetLife for your pet insurance!
Insurer: MetLife
By: Joe