Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I needed to know that I would be filing…
I needed to know that I would be filing my own claims via the app. I needed to know if we could change plans later. But I called the advocate number and got answers.
Insurer: MetLife
By: Anna Smith
Knowledgeable
Knowledgeable, pleasant staff, always!! Very pleased with Met Life
Insurer: MetLife
By: customer
I have had MetLife Pet insurance for…
I have had MetLife Pet insurance for about 3 years now and it has been a great experience. I have submitted a number claims and they have all been processed within a few days and payment received a few days later. Best part is there was never any question or challenge about coverage. Thanks MetLife!
Insurer: MetLife
By: Rick
Fetch Insurance I trust
The app is very user friendly and I can easily see what is happening with my account.
Insurer: Fetch
By: Dr. Veronder Jones
Wonderful Customer Service
I had the pleasure of having Karley Gulash assist me in setting up a new pet policy. She was personable and took time to review everything with me. It was also a very efficient process. Thank you!
Insurer: Fetch
By: Ashley Javier
Lisa is amazing!
We forgot to remove our puppy off of Trupanion coverage (about a year ago) and needed to change payment from a credit card to bank account. Lisa helped me out over the phone on how to change payment type. I asked her to not worry about reimbursing us and she gave us back pay for 60 days. Very considerate! Thank you for your professionalism and great service!
Insurer: Trupanion
By: Adolfo Flores
The website
It is the website- I was completely blocked from signing in- It could not process my password, my phone # or my email- I had to call to let them know that my dog had died- I am unable to access any records online. It is so frustrating for the care of my other dogs.
Insurer: Embrace
By: KAREN OBRIEN-MAYNARD
I had to submit a claim for my dogs…
I had to submit a claim for my dogs surgery to remove a tumor. I submitted the claim and at first it was incomplete, and I was notified of what I needed to submit. I called to get clarification and the person at spot was very helpful andprofessional. My claim was approved in a timely manner so far, very pleased with the whole process.
Insurer: Spot
By: Customer
The customer serivce team was great…
The customer serivce team was great with questions i had. Highly recommended
Insurer: MetLife
By: Adebowale Ademola-Ojo
Nadine was very helpful and…
Nadine was very helpful and knowledgable.
Insurer: Fetch
By: Robert Nascimento