Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The claim was easy to submit and the…
The claim was easy to submit and the company kept me updated on the status of the claim until it was complete. The whole process was quick and they wired my payment without any issues.
Insurer: MetLife
By: customer
Claim fiking
MetLife made the process of filing a claim extremely easy. The turn around time for reimbursement was less than suggested! Highly recommend.
Insurer: MetLife
By: customer
I have done two claims through Spot in…
I have done two claims through Spot in last 5 years, both over$1500 and other than my deductible they paid to the dime the amount I expected. Claim processed in a week and the first one was received in the 5-10 days by mail as they said and the second claim check I should get this week. Other than my own shortfalls of uploading the documentation the process was seamless. I was unable to find my Credit Union on their site so had to do mail. I spoke to them by phone in which staff answered quickly, gave me additional options on submitting the claim. Also the staff was very sympathetic about my dog. ❤️
Insurer: Spot
By: Linda Cullen
After going through such a scary…
After going through such a scary experience, it was so nice to talk to wonderful people at Spot insurance. They made such a difference.
Insurer: Spot
By: Judi Kruschke
Fast and professional customer service
Fast and professional customer service! Thank you for the support during this difficult time!
Insurer: Pumpkin
By: Christian
The Meaning of Good Customer Service
My overall experience with Spot Pet Insurance is amazing!! I’m using this adjective to describe them because on the wonderful service (s) the provider for my little furry family member. Some insurance companies will let you go on paying for services you don’t need any longer. When it was time for my renewal the rep really help me in my decision. When you file a claim they are very prompt in paying with no hassles. I’m so happy I selected this company, I’m very happy with them!!!!
Insurer: Spot
By: L. Johnson
Great customer service
Rebecca was awesome! I was adding a second dog to my account and she made it so easy. Thank you Rebecca
Insurer: Prudent Pet
By: Tracy
They wanted to help
I was having a lot of trouble trying to submit a claim. Your representative knew just what to do. The claim was submitted and processed that week.
Insurer: Spot
By: terry winoker
Filing a claim is easy
Filing a claim is easy. Claims are reviewed promptly and reimbursements are easy. It is reassuring to know that in a pet health emergency, you won't go broke.
Insurer: MetLife
By: Maya
MetLife Pet Insurance is the best
MetLife Pet Insurance is the best! The reimbursement process has always been super easy and smooth. I just submit the documents and get reimbursed without any hassle or long delays. The enrollment process is very straight forward and honestly, it's been stress-free ever since I switched over to MetLife Pet Insurance.
Insurer: MetLife
By: Eric T