Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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We had the best insurance with Spot
We had the best insurance with Spot. If we come back from abroad we’ll renew with Spot for sure. Customer service TOP kind and knowledgeable
Insurer: Spot
By: Barbara Pansa LoCascio
Great experience!!
Friendly, efficient staff! Easy to use contact info!
Insurer: MetLife
By: Kathy Jorgensen
Happy with your verbal & email…
Happy with your verbal & email information
Insurer: Fetch
By: Sheryl
Quick and easy
Quick and easy interactions, and I am happy we picked MetLife.
Insurer: MetLife
By: JSNJ
Easy
I was able to submit my paperwork with ease and received confirmation quickly. Very happy with the process
Insurer: MetLife
By: customer
Sherry was wonderful and explaining the…
Sherry was wonderful and explaining the coverage to me and how soon I will get the information regarding our pet she was great.
Insurer: Nationwide
By: John Mc
Josh was such a pleasure to deal with
Josh was such a pleasure to deal with. He was clear, concise and so polite. I wish all my phone interaction with companies were like that!
Insurer: Fetch Canada
By: K Pollard
So thankful for all the help and quick…
So thankful for all the help and quick responses from everyone on this team.
Insurer: Trupanion
By: Paige
SPOT SUCKS
#1 their customer service people arent from the US but foreigners from Nigeria who repeat everything back to you that you said and keep repeating over and over the same thing. #2. I submitted a claim that was valid and had a $250 deductible which they didn't apply my pet bill for $275 towards it. These people are scandalous and have no experience at all processing claims. I cancelled this ridiculous insurance and thank God I only paid them $60 in total for monthly payments. I am so tired of stupid people like this who can't do anything right. What happened to the good old customer service days that used to exists? They don't and can't answer any questions and it's always a different person when you call. The same ol crap that goes on and on. I wanted to speak to the adjuster who worked on my claim but NO can't even do that. SPOT INSURANCE SUCKS DONT GET IT.
Insurer: Spot
By: White Daisy
Unfortunately we lost our baby girl
Unfortunately we lost our baby girl. I called to cancel the policy after I was charged for another year and was told I would receive a email with the prorate amount. Here I am a week later and no email or refund to my account. Guess they figure I can lose my pup and my money so they profit. Nothing but a hassle with these folks
Insurer: Embrace
By: Greg Williams