Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So far so good
So far so good, only had them for a couple of months. First claim was smooth and complete in the time frame they said. It was approved with no fuss.
Insurer: Embrace
By: Paul
Incredibly fast response!
Incredibly fast response!
Insurer: Pets Best
By: Pam Joel
Sign your pup up already
Omg I don't know what I'd do without Trupanion. Not something you really want to spend money on monthly until you actually NEED the insurance and then it's a total god send. 100000% get Trupanion, they make everything so easy.
Insurer: Trupanion
By: Alison S
Very easy to file claims
Very easy to file claims. Good coverage
Insurer: MetLife
By: Ivan
I will never be without this coverage for my pets.
I have a number of pets with Trupanion coverage. Recently one of my kittens developed a serious infection and had to be hospitalized. Trupanion was wonderful in approving his coverage in a timely and efficient way. Folks I have spoken to there have always been pleasant and informative.
Insurer: Trupanion
By: Laura
Very user friendly website for…
Very user friendly website for submitting charges and prompt payment.
Insurer: MetLife
By: Mary Jo Lindholm
The process was so easy…
The process was so easy…. Enjoyed my conversation with the customer service representative. Happy to get him covered as well.
Insurer: Nationwide
By: Alex
Great customer service
Amber and Megan were super helpful, going through my claims and explaining what was going on. Megan sent me an email outline all the claims that were in review, the outcome and all reimbursement.
Insurer: Trupanion
By: Doreen
I am just updating my email address and…
I am just updating my email address and credit card payment on my existing policy and after trying to do so online, you website would not accept my 8 min characters with both numbers and small & capital letters
Insurer: MetLife
By: Faye Brophy
The best pet insurance by far
Really great insurance and their staff has been wonderful everytime I have called.
Insurer: Trupanion
By: Lisa