Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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You respond to claims immediately!
You respond to claims immediately!
Insurer: MetLife
By: customer
Easy call and people to communicate…
Easy call and people to communicate with.
Insurer: Nationwide
By: customer
The claim was easy to submit
The claim was easy to submit, I got my money back quickly, appreciated clear communications keeping me informed when information was missing, what was needed and by when, also likes the communications to keep me updated on where the claim was in the process
Insurer: MetLife
By: customer
Horrible coverage and payment with claims
My Golden (2yr old) has ingesting issues. Loves to explore and will swallow whatever looks fun. I currently have Pets Best insurance and HATE it. When I brought her in to emergency they gave her something to throw it up, no surgery and she was out of there in 15min. Bill was $628. Pets Best sat on my claim for 25 days before denying the claim. Referred me to Section 9-C.14 . Because it had happened twice in the past 18 months they wouldn't cover it. Not surprisingly they waited until my next premium had been paid before they denied it. I'm switching to Pumpkin Pet Insurance. They said they would have covered it and there isn't a limit on occurrences. Other claims I've filed with Pets Best take FOREVER to be paid out.
Insurer: Pets Best
By: Eric
Very sweet and detailed in call
Very sweet and detailed in call
Insurer: Nationwide
By: customer
Fetch Pet is very responsive
Fetch Pet is very responsive, fair and thorough. So glad we have this insurance!
Insurer: Fetch
By: Michelle
The people I dealt with and the prompt…
The people I dealt with and the prompt claim services
Insurer: Fetch
By: Bob
Delivers what is stated in policy with easy claims process.
Polite and knowledgeable customer service support. Prompt response to claims.
Insurer: Pumpkin
By: LC
I had some questions about adding a new…
I had some questions about adding a new puppy to my existing account. Megan was able to answer all my questions and was so friendly. She even asked about my other pet that’s insured by Fetch. Megan was great and gave me great customer service. I would recommend Fetch to anyone looking for pet insurance.
Insurer: Fetch
By: Debra Hendershot
Kia Nationwide rep
Kia gave me all the info that I needed to make the best choice of insurance for my Max. Thank you!
Insurer: Nationwide
By: Carol