Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best in the business
Super easy app to upload all documents related to claim, claims are reviewed very fast, and payments are distributed immediately. No hassle, always fair with what’s insured, and always gives us a great peace of mind knowing MetLife is backing us in our pet’s care.
Insurer: MetLife
By: Alex
Claim was paid promptly and customer…
Claim was paid promptly and customer service is great
Insurer: Spot
By: EleanorKuzmiskas
Very good for the reimbursement of big treatments
Very prompt for the reimbursement. The premium can be high but all worth it when your dog gets sick . Trupanion reimbursed 90% of all the treatments and surgery when my dog got cancer which I would not have been able to pay by myself. my dog is now good after 2 years
Insurer: Trupanion
By: Agnes
Healthy Paws is the best pet health…
Healthy Paws is the best pet health insurance hands down. The reimbursement is within 2 days which is unheard of with pet insurance. The customer service is wonderful if I have had to reach out - which is rarely because the process is so smooth. I have referred many friends to them and they are so happy with them as well. It’s really the ONLY pet insurance you should have.
Insurer: Healthy Paws
By: Alexandra Snyder
Service was quick and met my needs.
Service was quick and met my needs.
Insurer: Spot
By: Jenny Wang
Service is great !
Service is great !! Best pet insurance ever!
Insurer: Pumpkin
By: Miriam
Always helpful very little issues with…
Always helpful very little issues with system
Insurer: MetLife
By: customer
Very helpful nice agent
Very helpful nice agent. We had many questions and the agent was very knowledgeable.
Insurer: Nationwide
By: customer
We have been with Healthy Paws for ove 10yrs
Healthy Paws has been our furry companions insurance for over 10 years and with a couple of dogs. Everyone we have dealt with has been very compassionate and helpful. I would highly recommend it to everyone. The quality of care, ease of filing a claim and receiving payment is amazing!
Insurer: Healthy Paws
By: Lorna Lefler
Figo is professional and caring
We found the process of submitting claims easy and the quick response quite timely. Also, the understanding of the situation at the end was caring and helpful.
Insurer: Figo
By: Loretta Murphy