Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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PetsBest Took Care of Us!!
I feel that PetsBest took their time to review our claim and communicated with us throughout the process. We were extremely pleased with the fair and positive results to cover all the medical expenses minus the grooming (nail trim). We are glad we did our due diligence when choosing our new pet insurance after seeing how this first claim was processed. Thank you
I’m really happy with her prompt…
I’m really happy with her prompt responses on my invoices
Insurer: Trupanion
By: Patty
Don't choose Pet's Best
Horrible. They take forever and turn down claims, saying that the can't get records, yet they are able to get records for a cheaper claim. I pay over $100 a month and they keep raising the rate..... BUT HAVE NEVER PAID OUT A PENNY TO ME.
Insurer: Pets Best
By: Lisa
Super easy and quick process.
Super easy and quick process.
Insurer: MetLife
By: Kara Reinsel
Ken was very helpful in explaining the…
Ken was very helpful in explaining the benefits for both of our pets. He answered our questions and guided us to the best policy for our precious dogs.
Insurer: Nationwide
By: customer
You guys have been awesome
You guys have been awesome We went through a very difficult time with our beloved Bulldog Buddy . He is back to 100%. It was a relief having Healthy Paws to deal with the financial burden Ty from the Harts
Insurer: Healthy Paws
By: Seth & Michelle Hart
So easy, my dog could use it
We have had Pets Best for almost 6 years and cannot imagine using another provider. Selecting coverage and filing claims is so easy. The team is super responsive, and claims are completed within a week. Fantastic service!
They are always available whenever I…
They are always available whenever I need help. I am not tech savvy so yesterday, Kaitlin walked me thru how to do the Fetch app. She patiently stayed with me for quite sometime until I finally got it! I am so pleased & happy to have my fur baby Bailey insured by them. They care!!!
Insurer: Fetch
By: Bernadette Landweer
Save your money and go eosewhere
I never worked with a more incompetent company. Takes forever to process claims and sent my dogs medical records on the app multiple times. Yet they still said they needed records. Absolutely the dumbest customer service reps in the industry and shady company. Stay away
Insurer: Pets Best
By: Aj
Thank you Healthy Paws.
My Milo has had a very rough two years. He was first diagnosed with Lymphoma and was given few weeks to few months to live. We gave him Chemotherapy and he is now in remission and doing well after 2 years. This wouldn’t have been possible without the partnership with Healthy-paws. Two weeks ago he got very ill again his blood ammonia was very high and we was very sick when we took him to ER. They didn’t think he is going to make it. Now a week and a half later, he is walking and eating well. He has to be on a life long medication. He is doing well. Thank you healthy paws for supporting up by paying his medical bills. I urge everyone who has a dog to get pet insurance from Healthy Paws. They are hassle free and an excellent organization. I am very grateful gor ur help. Thank you. Gamini Vedage
Insurer: Healthy Paws
By: Gamini Vedage