Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Prompt acknowledgement of claims
Prompt acknowledgement of claims. Great customer service.
Insurer: Trupanion
By: 524Maggie
Initially ok, but then improved.
The experience wasn't great at the beginning, due to delays from what is posted about your turn around time. I had to follow up with your team several times to get my claims processed after several weeks of waiting. Once I reached out they were processed within two days. I appreciate that.
Insurer: Pumpkin
By: Michael Liptak
Jon was perfect
Jon was perfect. Very helpful and explained everything very well.
Insurer: Nationwide
By: Phillip Reed customer
Smartest choice I made in trusting…
Smartest choice I made in trusting Trupanion as my pet insurance company. Three dogs, one with allergies and arthritis, one with lymphoma and one with car sickness! Covered by Trupanion on all medical expenses and I only pay 10% of the cost when taking them to the vet for injections, chemotherapy, medications and more. I also like the fact that your veterinarian can bill Trupanion up front rather than submitting the claim yourself. It saves so much and I'm truly grateful for Trupanion's coverage. Highly recommend!
Insurer: Trupanion
By: Denise Henderson
Trupanion is a great insurance to cover…
Trupanion is a great insurance to cover your pet. They make it so easy to file a claim and the turnaround is always fast.
Insurer: Trupanion
By: Susan Kraeger
They were right on board to help with…
They were right on board to help with expenses for tumor and cancer treatment.
Insurer: Trupanion
By: Shelly
Adrianna she really helped me by…
Adrianna she really helped me by answering all my questions. Very polite I sure this will benefit my Puppy thank you.
Insurer: Nationwide
By: Mary Mentzer
Think it could of been explain a little…
Think it could of been explain a little slower, because I'm still not 100% what what you cover and what you don't. I was told that I'd get paperwork on it, but yet yet I haven't seen it.
Insurer: Nationwide
By: customer
Amanda was so helpful
Amanda was so helpful, well informed, patient and friendly! Look forward to doing business with you all at Fetch!
Insurer: Fetch
By: Kelly