Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Happy with your verbal & email…
Happy with your verbal & email information
Insurer: Fetch
By: Sheryl
Quick and easy
Quick and easy interactions, and I am happy we picked MetLife.
Insurer: MetLife
By: JSNJ
Easy
I was able to submit my paperwork with ease and received confirmation quickly. Very happy with the process
Insurer: MetLife
By: customer
Sherry was wonderful and explaining the…
Sherry was wonderful and explaining the coverage to me and how soon I will get the information regarding our pet she was great.
Insurer: Nationwide
By: John Mc
Josh was such a pleasure to deal with
Josh was such a pleasure to deal with. He was clear, concise and so polite. I wish all my phone interaction with companies were like that!
Insurer: Fetch Canada
By: K Pollard
So thankful for all the help and quick…
So thankful for all the help and quick responses from everyone on this team.
Insurer: Trupanion
By: Paige
SPOT SUCKS
#1 their customer service people arent from the US but foreigners from Nigeria who repeat everything back to you that you said and keep repeating over and over the same thing. #2. I submitted a claim that was valid and had a $250 deductible which they didn't apply my pet bill for $275 towards it. These people are scandalous and have no experience at all processing claims. I cancelled this ridiculous insurance and thank God I only paid them $60 in total for monthly payments. I am so tired of stupid people like this who can't do anything right. What happened to the good old customer service days that used to exists? They don't and can't answer any questions and it's always a different person when you call. The same ol crap that goes on and on. I wanted to speak to the adjuster who worked on my claim but NO can't even do that. SPOT INSURANCE SUCKS DONT GET IT.
Insurer: Spot
By: White Daisy
Unfortunately we lost our baby girl
Unfortunately we lost our baby girl. I called to cancel the policy after I was charged for another year and was told I would receive a email with the prorate amount. Here I am a week later and no email or refund to my account. Guess they figure I can lose my pup and my money so they profit. Nothing but a hassle with these folks
Insurer: Embrace
By: Greg Williams
Processing and Overpayment Handling
I want to start by saying that I truly value my pet policy with your company. However, I am very frustrated with the automated claims processing system and the way overpayments are being handled. On several occasions, I’ve received letters stating that you overpaid on a claim. When I called to resolve the “overpayment” by providing a card for reimbursement, I was told that repayment must be sent via paper check through the mail. We are in 2026, and many people- myself included- no longer use paper checks. It is a significant inconvenience to have to go to the bank to obtain a check and then mail it back, especially for an error that should not have occurred in the first place. Additionally, when submitting claims, if I know an item is not covered, I clearly mark it as “not covered” on the line items. Despite this, those items are still being processed and paid, which is what is leading to these overpayment situations. This suggests a flaw in the automated system that needs to be addressed.
Insurer: MetLife
By: Bridgett