Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I’m happy with the ease of submitting a…
I’m happy with the ease of submitting a claim and how fast they settle it. I’m very pleased with MetLife and have recommended them to friends. One friend signed up!!😹
Insurer: MetLife
By: Koko Yee
They ultimately paid the claim
They ultimately paid the claim. However, they asked for additional documentation that they already had from a previous claim that they had already processed. Then they used questionable language like if we don’t receive this documentation in 10 days we will be forced to close your claim. Typical insurance: delay, deny, defend.
Insurer: MetLife
By: wtw
Shout Out to ALIA & AMANDA - You are WONDERFUL!
Interaction with company employees is always a positive experience. Shout out to ALIA and to AMANDA! Thank-you for simplifying the claims process.
Insurer: Fetch
By: FetchClient
Best purchase for our dog ever
Best purchase for our dog ever. Met life Pet is so easy to use and their customer service is amazing. Thank you
Insurer: MetLife
By: Margaret
The Vet being able to bill you directly…
The Vet being able to bill you directly and your quick response to their billing.
Insurer: Trupanion
By: Anna
The reason why I gave a 4
The reason why I gave a 4, is the representatives always have no personality and they read a script, it feels not human.
Insurer: Nationwide
By: Dustin
Tell Your Friends!
What makes our experience great with Healthy Paws is the peace of mind we get financially when already dealing with a stressful time when our dog Magnus is having an emergency. We've been with Healthy Paws for many years now and wouldn't think of changing. They respond very quickly on claims and that's extremely helpful. We tell all our pet loving friends about it!
Insurer: Healthy Paws
By: Mark
All good in my latest claim
All good in my latest claim, but had some issues reopening a previous one, asked for help from the support several times and never got a solution.
Insurer: MetLife
By: customer
You respond to claims immediately!
You respond to claims immediately!
Insurer: MetLife
By: customer
Easy call and people to communicate…
Easy call and people to communicate with.
Insurer: Nationwide
By: customer