Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Amanda - very knowledgeable, thorough and kind
Amanda has a very kind voice. I had many questions and I very much appreciate how knowledgeable she is and how she explained things very thoroughly.
Insurer: Fetch
By: K Aren
Karley was wonderful
Karley was wonderful! So helpful and asked lots of questions about our pup just to keep the conversation going. Really impressed with her and with fetch, i wish we had started with fetch instead of trupanion with our other dogs!
Insurer: Fetch Canada
By: Adia Sherwin
Super-fast claim reimbursement
Super-fast claim reimbursement. Easy to follow explanation of benefits (EOB).
Insurer: Spot
By: Michael
Your associate I spoke with was…
Your associate I spoke with was wonderful, once I got to her, a live human! What I don't like is how difficult your app is to use, and how your phone tree definitely dissuades users from trying to get through to a live person. NOT a good experience!
Insurer: MetLife
By: Kristen Armstrong
Easy and timely refunds
Easy and timely refunds, customer support wait times are reasonable and they actually have info.
Insurer: MetLife
By: Anu
My experience was good submitting my…
My experience was good submitting my bill for Addie Maes doctors vist at Flannery's Hospital in Newburgh. The only issue I had was that it was necessary to start a new claim when I needed to submit more paperwork that Metlifr Pet Insurance needed because I could not submit said paperwork to an existing claim. They need a submit paperwork to an existing claim.
Insurer: MetLife
By: John Gregory
Been a loyal customer for 11 years
Been a loyal customer for 11 years. Excellent service and I’m very happy.
Insurer: Healthy Paws
By: Timothy Godden
Thoughtful explanation
Thoughtful explanation
Insurer: Nationwide
By: Debra Riley-Williams
The cordiality and the detail…
The cordiality and the detail explanation about the plan and how it works
Insurer: Nationwide
By: Ismael Olivares
Easy and Comrehensive
Just signed up my 2 rescue dogs, and Fabrice Le-Morzellec was fantastic in explaining every part of the policy and getting us signed up. Thank you!
Insurer: Fetch
By: Christine M