Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Called about a claim
I had called Fetch because my vet had sent in the required documentation in order to process the claim. The representative found the documentation and the claim was completed that day. I received an email and I received my reimbursement on 2/12.
Insurer: Fetch
By: Karen Marchand
Pet owner's best friend
Really excellent insurance, which we carry on both dogs. In a perfect world, our dogs would be healthy forever and incur minimal vet bills, but the reality is, illness and injury happens, and bills can be exorbitant. Well worth the monthly charge. The website is easy to navigate, and customer service is quick and responsive.
Insurer: Spot
By: beachwriter
Josh made transferring a policy for an inherited pet easy.
Josh made the experience easy. I needed to transfer an existing policy for an inherited pet and Josh was very pleasant to communicate with and efficient on the telephone call. He knew exactly what to do.
Insurer: Fetch
By: Scott Surer
Ellie review …
the person on the phone was very pleasant and nice to speak to
Insurer: Spot
By: Jane
Love!
The response time and customer service are amazing.
Insurer: Spot
By: Alicia Parker
Totally unacceptable for the price
My Embrace database has not worked in months. I have called several times a week and they said they notified IP. We sent detailed screen shots saying the issue is definitely on their end. No response to date. Trying to track things on 3 feet long legal pads. This is terrible. I had to drop my older lab off policy as they wanted $750 for just her coverage. I had Embrace for 20 yrs - it is a fraud now.
Insurer: Embrace
By: Susan Kendzior
We had the best insurance with Spot
We had the best insurance with Spot. If we come back from abroad we’ll renew with Spot for sure. Customer service TOP kind and knowledgeable
Insurer: Spot
By: Barbara Pansa LoCascio
Great experience!!
Friendly, efficient staff! Easy to use contact info!
Insurer: MetLife
By: Kathy Jorgensen