Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy and simple process
Your company makes this process very easy and simple. I appreciate that.
Insurer: Pets Best
By: Larry
Extremely professional staff.
Extremely professional staff. Very informative on any questions asked.
Insurer: Trupanion
By: Leila
good policy for price
good policy for price, easy to use and positive experiences with customer service. made a recommendation to a friend today, in fact.
Insurer: Trupanion
By: Karen
I've recommended Trupanion countless
I ve recommended Trupanion countless times. Trupanion is great, responsive and caring.
Insurer: Trupanion
By: David
Customer Service was kind and emphatic
Customer Service was kind and emphatic to the frightening experience we had just had with our Sadie! He couldn't have been more helpful and knowledgeable. I was very impressed, and grateful!
Insurer: Trupanion
By: Carol
Everyone always very patient and helpful
Everyone always very patient and helpful and when I lost my dog last year to lymphoma, Trupanion was compassionate and made dealing with all the bills so simple. Highly recommend.
Insurer: Trupanion
By: Sue
Experiences are positive
All my experiences so far with trupanion have been very positive and helpful!
Insurer: Trupanion
By: Caryn
Rep was helpful
The rep was very helpful and had a genuine concern for making sure things are correct it the first time
Insurer: Trupanion
By: Steve