Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Get insurance now or you will be sorry
I really like my insurance and my vet told me about how fast they pay out but I like the customer service but do not like that my premiums are going up slowly. Even thought this is happening, I am not going to change because I got the best for my dog.
Insurer: Trupanion
By: Val
Beyond the moon excellence of service and compassion towards time of need.
Megan and Trupanion team was super helpful and prompt in addressing my concerns and very empathetic and compassionate towards my puppy's situation. I can't be grateful enough to be with Trupanion. I hope to have a lifelong partnership with trupanion in caring for my puppy's health! Thank you so much
Insurer: Trupanion
By: Evelyn
PetsBest and Staff are perfected awesome sauce!
Please keep up the great work and customer service that you provide!
Insurer: Pets Best
By: tina
Paid as expected
The claim paid as I had expected which was nice. It was my first claim of the policy year so my deductible had to be factored in. The only thing, I do feel the claim takes a while to pay out. It wasn’t a complicated claim but still took about 3 weeks to pay. 3 weeks is probably great in healthcare claims but In the world of Amazon it feels like a life time!
Insurer: Nationwide
By: Sheri
Coverage is great and response time from Nationwide is very fast
I love having my dogs covered by Nationwide. They are responsive, helpful and always answer any questions I may have about coverage/treatment.
Insurer: Nationwide
By: sharon
Review for service for Gracie
I would give Nationwide a solid rating and would buy their product again when needed. They have been prompt and fair with all of our claims and responded quickly to anything we asked for. While we have not taken advantage of it there is a great deal of support available to us from Nationwide on line.
Insurer: Nationwide
By: Mario
Excellent and prompt coverage
I am so grateful to Nationwide. They have taken wonderful care of both my kitties. I recommend them all the time to my friends with pets!
Insurer: Nationwide
By: Hallie
Very satisfied, so happy with the coverage.
Excellent. Easy to submit claims and never a problem.
Insurer: Nationwide
By: JAMES
Excellent service
Very happy with the service and coverage
Insurer: Nationwide
By: Donna
Nationwide has always been there with quick reimbursements for claims and GREAT service.
Nationwide reimburses claims quickly and have very good customer service.
Insurer: Nationwide
By: Mandy