Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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great insurance
Nationwide Pet insurance is the greatest!! I have had it for several years and love it Great customer service!! Highly recommend them
Insurer: Nationwide
By: Julie
Trupanion has saved our dog!!!
Trupanion has been extremely helpful and we are so extremely greteful for them! Otherwise our options for our pup would be very limited right now. We signed up for a 30 day trial that our vet recommended. 10 days later she came down with the pnemonia at 5 months old.. and it was covered! Back in May we rushed to OVC in Guelph, ON for emergency treatments.. we signed a paper for an estimate of $5,000-$7,000 for our dog and left a $3,500 deposit. We got home at 2am and I submitted a preapproval for this condition, which they were available to answer all my panic dog mom questions, at 2am!!. Trupanion covered the cost- which actually ended up being closer to $2,500 but gave us peace of mind when we needed it. We are currently working with our vet to figure out mobility concerns with our dog.. Trupanion has preapproved us again so far for $1,300 of xrays, pain meds, antibiotics, more xrays & more pain meds! (So far!) Amazing service. Friendly staff. Always a pleasure to deal with.. except the circumstances of our pup! We’d be hopeless without Trupanion. You have to sign up right now!! They could honestly save your pets life. You never know what could happen!
Insurer: Trupanion
By: Lauren
Ttupanion is amazing
Trupanion is affordable and has been a lifesaver with our 10 month old puppy. They are quick to reimburse you and they make the whole process super simple
Insurer: Trupanion
By: Amy
Satisfied !
Love this company! Always there for my dog! Very helpful !
Insurer: Trupanion
By: Katherine
Nationwide Service is great!
Nationwide has been a great partner when it comes to pet insurance. They are very responsive and quick. Couldn't ask for more. I have been using nationwide since Duncan was a puppy so for about three years, I am a very happy customer and would defiantly reccomend to other pet owners!
Insurer: Nationwide
By: Sara
Professional and caring
Appreciate the professionalism of the company andnits representatives. Thank you.
Insurer: Nationwide
By: Mauro
great companyto do work with
fast prompt claims processing, good coverage and I love the whisper docs benefit, have used it a few times with general health questions and always get a call back to check on the dogs progress.
Insurer: Embrace
By: Allen
I will never have a pet without Nationwide again.
My claim was not paid as we had moved and there was an issue with a prescription for food. After providing Copy of prescription my claim was reprocessed and paid quickly. Subsequent claims have been paid.
Insurer: Nationwide
By: Debbie
Thank god we had Trupanion!
Went through a very scary time with our 6 month old puppy. 3 days in a vet specialty centres ICU and Trupanion thankfully was there through it all. Pre-approvals, direct billing and knowing exactly what we were responsible for made a stressful situation a little easier.
Insurer: Trupanion Canada
By: Nadine