Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thankful to have my pets insured with Healthy Paws
I cannot rave enough about having my pets insured with Healthy Paws. My 4 year old Shih Tzu/Bichon mix, Reese, in less than 2 months had to undergo 2 big surgeries. The first one was a Cystotomy (bladder stone removal surgery) in October 2018 and the second one was for a Portosystemic Shunt surgery (congenital liver shunt) in November 2018. The stones from the first surgery were sent for analysis and their composition turned out to be Urate (Ammonia) stones which are very uncommon for Reese’s breed. Further diagnostics revealed that he had a liver that was not functioning 100% which is the reason why the stones had formed. We are hoping this fixes the issue and Reese is done with his share of health issues. We’ve had HP insurance for more than 2 years but this is the first time we’ve had to file claims. I am very impressed with how the process has worked all the way from submitting the claim, HP asking for additional information and HP processing reimbursement pay out. HP also sent Reese a super cute get well soon card signed by the HP members. The personalized touch was really appreciated and it was so thoughtful of them to do this for my little Reesey. Thank you, HP. I am so thankful for having him and his brother, Rio insured with HP early on in their lives.
Insurer: Healthy Paws
By: Madvi
Best In Class Pet Insurance
Trupanion has been there for me for both of my dogs illnesses. Staff is compassionate, caring, kind and professional. Claims are processed in days after submission and convenient direct deposit for investments is available. As long as I own dogs Trupanion will also be my go to insurance company.
Insurer: Trupanion
By: Christine
The best pet insurance!
This is the best pet insurance. Great customer service. Thorough claims processing. Overall outstanding!
Insurer: Nationwide
By: Stuart
Great company
Dealing with a Trupanion was quite a easy
Insurer: Trupanion
By: Patricia
Easy and simple process
Your company makes this process very easy and simple. I appreciate that.
Insurer: Pets Best
By: Larry
Extremely professional staff.
Extremely professional staff. Very informative on any questions asked.
Insurer: Trupanion
By: Leila
good policy for price
good policy for price, easy to use and positive experiences with customer service. made a recommendation to a friend today, in fact.
Insurer: Trupanion
By: Karen
I've recommended Trupanion countless
I ve recommended Trupanion countless times. Trupanion is great, responsive and caring.
Insurer: Trupanion
By: David