Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Trupanion has been a life saver for us when our dog came down with IMT.
We are very thankful to have Trupanion provide insurance for our dogs. Our dog Brodie came down with IMT a couple of years ago and we honestly don't know what we would have done without Trupanion. They made the claims process extremely easy and their plan is straight forward. Since the IMT we have had to make a couple more claims for other issues (a sore leg, and Pannus) and Trupanion has always made it easy for us to communicate with them and to get answers to our questions. Again we are very thankful for Trupanion!!
Insurer: Trupanion Canada
By: Christine
Incredible coverage
Elated by the coverage and service!
Insurer: Nationwide
By: Jennifer
Ease of use
Ease of use, always supportive of every claim we submit.
Insurer: Trupanion
By: Laura
Claim submittals are reviewed
Claim submittals are reviewed and payments made within days. Questions about charges and coverage s are answered by some of the most professional and friendly staff I have ever encountered. Always a joy when I need to talk with the staff.
Insurer: Trupanion
By: Larry
claims are processed immediately
claims are processed immediately . If calling Trupanion is needed, the staff is friendly ,courteous and sympathetic to my needs . It s nice to know someone is there to help .
Insurer: Trupanion
By: Robert
Trupanion makes submitting claims
Trupanion makes submitting claims easy, and is generally excellent with communication. They respond quickly and pay quickly as well.
Insurer: Trupanion
By: Linda
One of the best companies
Trupanion is one of the best companies that I have ever dealt with. Great customer service and really caring people!
Insurer: Trupanion
By: Deanne
Customer service rep was so patient
Even though I was not happy with the increase the rep was so patient and offered good suggestions
Insurer: Trupanion
By: SHIRLEY