Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Very quick to respond to my claim
Very quick to respond to my claim status and excellent results!
Insurer: Pets Best
By: Elora
Quick, easy & helpful
Quick, easy & helpful all in the call
Insurer: AKC
By: John
Sincere about my pets health
Specialists are always sincere about my pets health, and answer any questions in the most timely manner. My experience is always one-on-one customer service with focus on my pets concerns.
Insurer: AKC
By: Debbie
Excellent customer service!
Excellent customer service! Claims are paid immediately and just the best dog insurance ever!
Insurer: Trupanion
By: Vincent
Angela was SO helpful and friendly.
Angela was SO helpful and friendly. It was a great experience especially since I was on hold for almost 10 minutes waiting for a representative.
Insurer: Trupanion
By: Joann
Friendly, efficient and caring!
Friendly, efficient and caring! Thanks, merci! Adam Babb
Insurer: Trupanion Canada
By: Adam
Customer service was great
Listened well and answered all of my questions. Even gave me some information I Wasn't aware of
Insurer: Trupanion
By: Georgeann
First claim experience was exceptional
this was my first claim experience with Pets Best and i would rank it as exceptional. Very quick, very easy and payment came with detailed explanation of what was covered
Insurer: Pets Best
By: Kristine