Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great Coverage - Slow Processing
I love the coverage that Nationwide Pet Insurance provides. We originally had VPI then stayed with it when it became Nationwide. We have no complaints on the amount of money that is paid to us when a claim is filed and we have met the deductible. I do with wish claims were processed in a more timely manner as on average it takes 4 weeks. I also wish they had various deductibles that you could chose from instead of the $250 deductible. Other than those two issues, we are very happy with our Nationwide Pet Insurance. I have in the past contacted customer service and they were great resolving my issue. Yes, I am a "real" Nationwide customer.
Insurer: Nationwide
By: Sheri
Trupanion is wonderful
As I said before, Trupanion has been VERY helpful, kind and has helped us with large Vet bills to help save our furpersons.
Insurer: Trupanion
By: Patricia
Nationwide provides wonderful customer service.
Nationwide has the best customer service as their agents are trained professionals who are patient and willing to take the time to listen and give thoughtful responses. I was having trouble with a claim and found some of the correspondence confusing. The customer service team walked me through the steps necessary and even provided me a number for my vet to call to help provide the additional information needed to resolve the issue with my claim. Thank you Nationwide for your help. I am a 3-year policy holder and I have 3 dogs insured. I appreciate the extra support provided to me and my pets.
Insurer: Nationwide
By: Roxann
Great customer service
Thank you for your concern about Marley. She is feeling much better. The insurance was so helpful with her treatment. Thank you for caring about her. Merry Christmas!!
Insurer: Nationwide
By: Judith
Claims processing is simple!
Processing claims is so easy and the coverage is amazing. Everyone I have spoken with has been pleasant and professional.
Insurer: Nationwide
By: Ellen
Dependability & reliable, creates a comfort for us from you!
Having an English Bulldog leads to various health issues. Wehave been very lucky with Blue but have recently started to tackle his allergies. We hope we have found some solutions. It is comforting to know Nationwide has never given us any issues or problems. They have been a blessing to us. At times we feel bad to submit a claim and sometimes don't because we feel so humble That Nationwide is always there for us. We constantly recommend Nationwide on all the community and social media groups and boards we belong to. We don't know know how we could continue to give Blue all the care he needs without them.
Insurer: Nationwide
By: Mike
Great
Nationwide Pet Insurance gives me the peace of mind make sure my pet's health is taken care of. Service is excellent!
Insurer: Nationwide
By: Kathleen
Nationwide has empathy
For now I am happy with the service from Nationwide.
Insurer: Nationwide
By: Sharon
Excellent service
Excellent customer service
Insurer: Trupanion Canada
By: Chetna
We are so thankful for Healthy Paws!
We are so so thankful for Healthy Paws! Our two year old pup had surgery and unfortunately experienced a difficult recovery. We were absolutely devastated and unsure whether or not she would pull through. As difficult as all of this was, having Healthy Paws and not having to worry about the financial aspect of her care, made everything that much easier. I felt better knowing that as long as she was able to push through we wouldn’t have to give up on her. Whatever test or treatment she needed, we were able to do. Our sweet girl is doing much better now, and we have already received a check from Healthy Paws with no hassle at all. We can't recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Ariana