Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You rock!
Submitting a claim was super easy and having pet insurance gives me great piece of mind. Getting reimbursement for my claim took longer than normal but that was because the vet did not include their diagnosis on their paperwork, which was not Nationwide's fault. However, once I got updated paperwork from the vet, Nationwide handled my claim quickly. Thank you for everything you do!
Insurer: Nationwide
By: Aretina
Great insurance with a slow turnaround time
It's great to have insurance on our pups because they tend to somehow get hurt a lot. My only complaint is having to cover costs and then get paid back versus having a card to use. We also have to submit so much claim information and the turnaround time takes forever. With our other dog we have had no issues, however with our pup we haven't gotten all the claims resolved yet and we are waiting for reimbursement. I'm glad to be working with Nationwide and highly recommend it, but just know you come out of pocket and the reimbursement takes a month or so.
Insurer: Nationwide
By: Shaina
Best Pet Insurance
You can tryly focus on the care of your pet. Submitting for reimbursements is fast and easy. Every step of the process is texed to let you know when to expect payment. Very fair analysis.
Insurer: Nationwide
By: Lina
Terrible rate of coverage
After surgery, the insurance refused to cover any of the bandage changes (each visit about $250~300). This is necessary, of course, but was "rejected" with the statement that it was "already paid for." It can not have been the case since this was required follow-up as part of the procedure. It's really unconscionable.
Insurer: Nationwide
By: Yukiko
Bait and Switch
I specially signed up because my dog had allergies. Claims were paid( never in a timly fashion I had to have my vets send paperwork numerous times) for a couple of years until she had a serious surgery. She was approved claim were paid and then we were told her skin allegies or anything related was a pre existing condition and now claims are being denied. This is why I got the insurance in the first place and even asked if it was covered. We also have been denied a claim Nationwide claimed it was a duplicate. It was a secondary surgery to correct complications and the amounts were completly different as was the paperwork. The attention to detail and poor excuses are frustrating. Also my dog had a chipped tooth once and is now denied any dental. Not all things are tied together.
Insurer: Nationwide
By: Carla
Consistent and Worry Free
I have two dogs with Nationwide Pet Insurance. My experience has been, positive and consistent with answering claims and I enjoy the peace of mind I have with regular check-ups, maintaining the health with monthly medications and in the event of an emergency with my "furkids".
Insurer: Nationwide
By: Candace
Seamless and quick process
My vet submits the claim on my behalf while I wait. Response is quick. Very easy. Pre-approvals have also been quick so I have the financial info when I need it most to make decisions. My girl is getting older and has developed some issues. I’m so glad to have the insurance coverage now, when I need it the most.
Insurer: Trupanion Canada
By: Mark
Seamless and quick process
My vet submits the claim on my behalf while I wait. Response is quick. Very easy. Pre-approvals have also been quick so I have the financial info when I need it most to make decisions. My girl is getting older and has developed some issues. I’m so glad to have the insurance coverage now, when I need it the most.
Insurer: Trupanion Canada
By: Mark
Awesome
I have been using Nationwide since we first brought Luca home. They are an amazing company. Very easy to deal with and provide the coverage I pay for. Have never had an issue with them. I tell everyone how great Nationwide is.
Insurer: Nationwide
By: Cheryl
Nationwide has been great
Nationwide has been to work with in helping me care for my pup, Chelsea. Definitely recommend them!
Insurer: Nationwide
By: Ryan