Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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It's the best thing I have ever bought!
Trupanion is the best! I have never had to wait or dispute a claim. They are very efficient and compassionate. Keep up the good work!
Insurer: Trupanion
By: Arlaine
Great customer service
I called Trupanion with a billing question and not only got my question answered but also background information regarding the why of the answer to my question. Friendly, professional, and informative! Thanks Angela at Trupanion!
Insurer: Trupanion
By: J.
The best decision we ever made for our dog!
Healthy Paws Pet Insurance is the greatest decision we ever made for our dog, Sophie. She was recently diagnosed with cancer. The piece of mind we get with this insurance is amazing. We are able to get her the best treatment possible without financial stress. The customer service is wonderful, and reimbursements are always fast. I highly recommend Healthy Paws to anyone with a pet.
Insurer: Healthy Paws
By: Dianne
Thank Goodness for Healthy Paws!
Hands down the best! Never any issues with a claim. We have been with Healthy Paws since we got our dog over 5 years ago and it was the best decision we have ever made. Our dog has always been healthy with small issues like worms (yuck), ear infections, and cysts. This month however we had a really scary issue where our poor dog had a stomach blockage and had to be hospitalized for two nights with a feeding tube, catheter, and IV. The entire time he was in the hospital we said thank goodness for Healthy Paws! We were able to focus on getting our dog back to health instead of on the bills that were mounting to thousands of dollars. Healthy Paws customer service truly cares about the pets, and follows up to see how my dog is doing with a personalized note. Now our dog Lu is back to health!
Insurer: Healthy Paws
By: Amanda
Your customer service
Your customer service and concern over health of our pets is excellent
Insurer: Trupanion
By: Mona
Always had a good experience
Always had a good experience with Trupanion
Insurer: Trupanion
By: Lorraine
Their response to my claims have been outstanding
Their response to my claims have been outstanding. Keeping me informed as my claim was being processed, and getting the payment to me in record time.
Insurer: Pets Best
By: Wiliam
Very easy to submit my first claim
I carry an accident policy only, and I submitted my first claim and felt like it was very easy to do. I heard back within an week and felt that was very reasonable.
Insurer: Pets Best
By: Sarah