Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Better than another Pet insurance company
Normally, my claims are handled quickly and to my satisfaction. I have a dog that is ill and I have to had to put several claims and it has worked out well. Much better the another Pet insurance I had for another dog.
Insurer: Pets Best
By: Nanci
Trupanion has been extremely helpful
Trupanion has been extremely helpful and easy to work with.
Insurer: Trupanion
By: Ann
Everyone is very friendly
Everyone is very friendly and so helpful whenever I have had to call.
Insurer: Trupanion
By: Adela
Claim filing was easy
I have only had the opportunity to file claim toward deductible, not actually having anything paid so I really can t say. The claim filing on line was easy.
Insurer: Trupanion
By: Tery
Customer Service was very pleasant
Customer Service was very pleasant and professional at the same time. She also demonstrated the caring attitude that Trupanion inspires in its reps. She's a winner!
Insurer: Trupanion
By: George
Pleasant experiences
I have had nothing but pleasant experiences with all the staff... friendly, courteous and compassionate.
Insurer: Trupanion
By: Shelley
Great experience
It has always been a great experience submitting a claim and the whole claim process.
Insurer: Trupanion
By: Darla
The staff at Trupanion answered all of my questions and were very kind and caring.
After chatting with LaTonya at Trupanion, my mind was at ease after she answered all of my questions. She quickly sent me the receipt via email to show the breakdown of my deductible and the refund they would be sending me directly, as the system to put insurance through at the Pet Hospital was down the night prior. It is great to have pet insurance for times of unexpected illnesses.
Insurer: Trupanion Canada
By: Tina
Seriously, You Send Me a Survey?
It's hard to believe Nationwide would send me a survey after the way you handled my policy and now will not return the money I put into the policy. You took my payment knowing my pet was older. In addition, prior to taking out the policy, I called NW to see if a pre-existing condition would be a issue and I was told it would not be. Read the reviews on your website, the only good ones are the ones you placed. Nationwide should be ashamed of conducting business in this manner and the only saving grace is a nice class action lawsuit for the way you bilk people out of their money. Shame on me for not reading the reviews prior to taking out the policy.
Insurer: Nationwide
By: Barry
Wonderful and compassionate
I highly recommend Trupanion to every pet owner I meet. I have been extremely satisfied and appreciative for everything Trupanion has done for my pet. He was very healthy for 6 years but became sick suddenly and his health has had a snowball effect. Since his initial illness I have never had to argue over his coverage and they are always very helpful with any questions I have. This is a wonderful company that is truly in business for you and your pet and not for their own profit.
Insurer: Trupanion
By: Tabetha