Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Ease of use
Ease of use, always supportive of every claim we submit.
Insurer: Trupanion
By: Laura
Claim submittals are reviewed
Claim submittals are reviewed and payments made within days. Questions about charges and coverage s are answered by some of the most professional and friendly staff I have ever encountered. Always a joy when I need to talk with the staff.
Insurer: Trupanion
By: Larry
claims are processed immediately
claims are processed immediately . If calling Trupanion is needed, the staff is friendly ,courteous and sympathetic to my needs . It s nice to know someone is there to help .
Insurer: Trupanion
By: Robert
Trupanion makes submitting claims
Trupanion makes submitting claims easy, and is generally excellent with communication. They respond quickly and pay quickly as well.
Insurer: Trupanion
By: Linda
One of the best companies
Trupanion is one of the best companies that I have ever dealt with. Great customer service and really caring people!
Insurer: Trupanion
By: Deanne
Customer service rep was so patient
Even though I was not happy with the increase the rep was so patient and offered good suggestions
Insurer: Trupanion
By: SHIRLEY
Excellent service
Excellent service over the phone solved my issue quickly
Insurer: Trupanion
By: Raymond
I have always been satisfied
I have always been satisfied with any interaction with Trupanion.
Insurer: Trupanion
By: Mark
I was totally satisfied
I have had dealings with Trupanion before because Sophie and I was totally satisfied with Trupanion's service.
Insurer: Trupanion
By: Ada
Very slow at sending reimbursements
I received an email about a week ago that my claim (submitted in October) for a veternary visit for Gigi (my Morkie) had been approved. As of today, I have not yet received any remibursement for my expense during that veterinary visit atLArchmont Animal Clinic. This is not the first time this has happened. For some odd reason, I never get the checks you report have been sent. Please look into this problem.
Insurer: Embrace
By: Susana