Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I have been satisfied
I have been satisfied and a good company to work with
Insurer: Trupanion
By: Sherry
Claims were quick, painless, and adequate
Shortly after becoming a client I was slammed with incidents with both of my dogs. I filed 3 claims in less than two years. All of my claims were quick, painless and adequate. I had my vet send in the claims which I would suggest people do as medical nomenclature and accurate discriptions of procedures are sometimes not articulated properly by non medical personnel. There were a few gray areas in my mind but after reviewing my contract I found all my claims were processed in a very timely and efficient manner according to our contract. I find the peace of mind provided by insurance with a company of integrity is priceless for me as my animals are family.
Insurer: Pets Best
By: Michael
Everyone was helpful
Everyone was helpful and pleasant. Detailed explanation of covered and uncovered items. No mysteries, I received all that I anticipated.
Insurer: Trupanion
By: Dave
I get treated like a VIP.
I get treated like a VIP. Claims are super fast and you are always concerned about my pet. I never have to argue over coverage. Your policies are black and white. Meaning there are no gray areas about what is covered and what is not. I always tell clients at my vets office about Trupanion. I'm very satisfied and will always have Trupanion for any pet I have.
Insurer: Trupanion
By: Tabetha
Clear. Expedient.
Clear. Expedient. Straightforward. Works with me and with my veterinarian. Pays directly to my vet s Office. Lets me focus on my dog becoming well and not the bills and paperwork. Happy with my choice of insurance.
Insurer: Trupanion Canada
By: Joanne
Ease of use
Ease of use at all facilities I've been to with Kilo, as well as fast estimate and approval times. I have already highly recommended it to my pet parent friends :)
Insurer: Trupanion Canada
By: Sheila
My claim was dealt with
My claim was dealt with quickly and the website was updated frequently. I was also emailed by a claims specialist letting me know that the claim was being worked on and if I had questions I could ask. I felt very well looked after.
Insurer: Trupanion Canada
By: Corinna
This is the best insurance for your pets.
This company provides the the best service from friendly customer services to no hassle reimbursement. Highly recommended.
Insurer: Healthy Paws
By: Sharon
Healthy Paws Pet Insurance has been amazing
After tons of comparative shopping and research, we chose Healthy Paws 2.5 years ago to cover our two Great Danes when they were 6 months old. The Policy was clear and easy to understand. The coverage as compared to other providers, along with the rate, is why we made the decision to go with Healthy Paws. The Customer Service team was great in answering any questions I had. We purchased the insurance hoping we would never need to use it. Unfortunately, one of our dogs (Vegas) was diagnosed with Addison's disease when she was about a year old. Her treatment requires costly monthly injections, other daily medications, and frequent Vet visits for lab work. Another condition Vegas had was frequent urinary tract infections requiring yet more expensive tests and follow-up medications. Just recently she underwent major and expensive surgery to correct an anatomical problem that should resolve the UTI issue moving forward. Our other dog (Reno) ended up having surgery the same day to remove a large growth on the side of his paw, again, an expensive treatment. Healthy Paws did a thorough review of the information and rapidly reimbursed us. The claim process is easy. I take a picture of the Vet invoice from my cell phone, submit it through the app, or alternatively, file a claim on the website. The claims have been processed very quickly and none have been denied. The Healthy Paws Customer Service team also reached out to us after the surgeries to show real human concern of how Reno and Vegas were doing in the two week recovery period. I highly recommend Healthy Paws and am so glad we chose them. Having Healthy Paws to rely on gives us piece of mind that our dogs can continue to receive high-quality care from our amazing Vets for the unknowns, with Healthy Paws backing us up each step of the way. We are extremely satisfied customers with Healthy Paws.
Insurer: Healthy Paws
By: Kimberly
Great Customer Service
Nationwide is an amazing pet insurance provider! Their customer service staff is personable and caring. Their benefits review process is easy, fast, online, and we received our reimbursement within 10 days of claim submission. Thank you Nationwide for taking care of our pets!
Insurer: Nationwide
By: Linda