Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Well worth it
This is the best money I ever spent - well worth it! Great customer service, too.
Insurer: Pets Best
By: Kellie
Definitely recommend
With one exception, pets best has paid timely and been great to work with. Definitely recommend
Insurer: Pets Best
By: Kathryn
Excellent service
My claim was put in by my veterinarian's office. Where them days I was notified but they were unable to do the direct deposit. That was my fault because I needed to update my information. Within the week they mailed out and I received a check for the amount of the refund. Excellent service. Fast delivery. thank you so much.
Insurer: Pets Best
By: Irene
Paid quickly
My claims for my dog have always been explained and paid rather quickly.
Insurer: Pets Best
By: Karen
Fast delivery
My claim was put in by my veterinarian's office. Within days I was notified but they were unable to do the direct deposit. That was my fault because I needed to update my information. Within the week they mailed out and I received a check for the amount of the refund. Excellent service. Fast delivery. thank you so much.
Insurer: Pets Best
By: Irene
Very helpful
Information that was given to me was very helpful. The specialist helping was awesome. Thanks
Insurer: PetPartners
By: Kenyatta
Your customer services reps are great!
Your customer services reps are very knowledgeable, helpful, and friendly.
Insurer: PetPartners
By: Frank
Amy was very pleasant
Amy was very pleasant and informative! Thank you for the help and for answering all of my questions.
Insurer: AKC
By: Emily
Great customer care. Thank you
Great customer care-thank you!
Insurer: AKC
By: Brian
Best decision
We are extremely happy with the ease of placing claims and the timelines in which they are processed.
Insurer: Nationwide
By: Evangeline