Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Horrible
I took my dog to two veterinary a year ago because there was something wrong with her. She wasn’t eating for almost a week and she seemed sluggish. The first vet said nothing was wrong with her and I end up paying $115 for the visit. The next day she collapsed when I went to walk her which scared the hell out of me. I took her to the ER and they said her had Lyme disease which she never showed any signs of until she collapsed. I had all the paperwork both vets provided me and I submitted the claim and faxed it thinking it would be faster. Nationwide said they needed more information? My dog just reached a year but the people I received her from never took her to get her shots or anything so she had no previous hospital records. After three months going back and fourth with nationwide they still wanted previous hospital records? I wrote an email explaining the situation and they said they’ll expedite the email for review. I get a letter with nationwide stating that they couldn’t get in contact with the ER and that they’re sorry for the inconvenience. It’s been a year and I still haven’t gotten reimbursed for the visits. I’m about to cancel Nationwide. They’re a horrible company when it comes to pet insurance and I do not recommend them to anyone who is looking to provide the best care for their pet.
Insurer: Nationwide
By: Joseph
Getting Nationwide Pet Insurance was the best thing that we could have done for Chief.
We have had a very good experience with Nationwide so far.
Insurer: Nationwide
By: Robert
Thank You
Thank you for making the claims process so easy.
Insurer: Nationwide
By: Candice
Outstanding Service
Embrace makes it so easy to take care of my 2 dogs. Filing a claim is super simple and they are extremely responsive. Their website is also great. You always know the status of your claim and it is settled quickly.
Insurer: Embrace
By: Janel
Online claim submissions
Please, join the digital age. Fax and snail mail are horrible ways to communicate with you customer and make them submit claims. Add capabilities to let me submit and track the claim online.
Insurer: Nationwide
By: Alex
It has been so easy to deal with your company!
We signed up for pet insurance over the phone. The cost is so reasonable. We had to file a claim recently. It was very easy to do and payment came promptly. Everyone I spoke to with this company has been very nice and professional.
Insurer: Nationwide
By: Lisa
Nationwide is great!
I am so happy that my job offers Nationwide. From getting the quote to answering questions to payment is a breeze.
Insurer: Nationwide
By: Shawn
Great Service
The claims I have submitted have been handled professionally and quickly. I would recommend this company to anyone looking for great pet insurance.
Insurer: Nationwide
By: Paula
Love you guys
Love that I can have the Peace of Mind knowing that they will take care of me from start to finish never had a single problem with them love you guys
Insurer: Nationwide
By: Phanessa
Easy to make a claim, Fast responses- excellent service
Easy to make a claim, Fast responses- excellent service
Insurer: Nationwide
By: Harry