Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Abhorrent
My 16 year old champion died in 2018. I could barely talk about it for months. I realized that in my sorrow I hadn't notified Nationwide. I was asked to send info as to his euthanasia. I did, then kept getting billed through my work for coverage. Again I called and the agent said I would get back the payments that had been deducted from my wages. No response in 2nd month, so I,called again having to relive Cobys death. This agent explained that I OWED money and I would not be getting monthly payments back. I can guarantee this true story will NOT get published. An abhorrent experience.
Insurer: Nationwide
By: Karen
Most comprehensive I've found yet.
I have used Nationwide for both pets and vehicles. The claim process for my pets has been quick and easily understood. I have greatly appreciated this company over the years.
Insurer: Nationwide
By: Marva
peace of mind for my fur baby
Trupanion has far exceeded my expectations. The process of being refunded could not be easier. They don't question my veterinarian's care decisions and allow her to provide the best care for my fur baby. If only human health insurance was this comprehensive, easy and caring. Thank you Trupanion!
Insurer: Trupanion
By: trish
Simply amazing
There are not enough words to say how amazing Truepanion is. The customer service is friendly and helpful. Submitting a claim is easy as it's done at the vet. You truly feel like they have your pet's best at heart. I recommend them to all!
Insurer: Trupanion
By: Monique
Best Pet Insurer period
I have shopped around and can confidently say that Trupanion is the best pet insurance company out there. They are quick to process the claims and provide excellent customer service. Thank you.
Insurer: Trupanion Canada
By: Boulat
Nationwide Pet Ins.helped me a great deal...and are very helpful i
I would like to say .they are very helpful ..knownable....and professional..when calibg and answering your questions...i had where they help me in many claims .that my dog went threw Not to mention help in her well care clippung her nails and even helped with her flea meds GREAT PLAN only problem i see is the price goes up as your dog gets older .But a Great Company
Insurer: Nationwide
By: JANET
Smartest purchase I ever made. They have saved my pet.
I have submitted multiple claims with ASPCA for my dog and have always received a timely response. They seam to really care about my pet. Thank you.
Insurer: ASPCA
By: RODNEY
Kudos to Nationwide Pet Insurance
Nationwide has always been very responsive and prompt with my claims.
Insurer: Nationwide
By: Debbie
Filing a Claim
The process to submit the claim was very easy. I wish it was more easy to understand my explanation of benefits. Overall, a very easy, straightforward process.
Insurer: Nationwide
By: ANNICK
Havent used services yet but sign up…
Havent used services yet but sign up was quick & easy &customer service helpful
Insurer: Prudent Pet
By: Amanda