Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Trupanion..the best decision I ever made for my dogs and my pocket.
You think nothing will happen to your pets. Well after I spent $12,000 I finally woke up. I was just a little late. Pets are part of the family and when they end up at the vet it can be costly. I happen to have a brother and sister. Consequently what happened to one eventually happened to the other. I couldn’t have picked a better pet insurance than Trupanion. They are easy to work with and their payment process is very easy. They respond immediately and answer questions.
Insurer: Trupanion Canada
By: Debbie
Customer Service
Nationwide is wonderful. So glad I have it for my little girl. It helps so much. Customer service is the best.
Insurer: Nationwide
By: Mary
One of the best purchases we ever made
We insured our puppy the day we brought him home. We figured we would not need insurance hopefully, but piece of mind is everything. Well, you never know. We actually did have a need and the service and speed of reimbursement is absolutely great! We are completely pleased and will highly recommend Embrace to all of our many pet loving friends. Thank you Embrace! We cannot emphasize enough how important it is to be able to provide necessary care without fear of the monetary stress. Pet people, always insure your furry friends.
Insurer: Embrace
By: Pat
Thankful for Pets Best!
I am very thankful for Pets Best! The process sometimes takes a little longer than the estimated timeframe, but that is all. Very thankful for you all helping me take care of my little man !
Insurer: Pets Best
By: Tracey
Really impressed
I was really impressed with your service and communication. I would recommend you company to anyone.
Insurer: Pets Best
By: Ken
Satisfied
Completely satisfied with everything!
Insurer: Pets Best
By: Lyndall
Completely satisfied
I was completely satisfied with your process. I'm in the insurance business so I am more aware of the process. I've let my veterinarian's office know how satisfied I am with your company.
Insurer: Pets Best
By: Jayne
Trupanion should be the model for all insurance companies
If human insurance companies were this easy to deal with and compassionate, we would all live healthier happier lives.
Insurer: Trupanion
By: Pam
NOT a Smooth Transition from PC Pet Insurance
We were sadly transferred from PC Pet Insurance to Pets Plus Us and there's a huge difference between the two. My vet has sent a number of claims over the past few months, but I've only heard back from Pets Plus Us 3 times. However, the biggest issue for me is that there is no way to access your account online. I don't mind if reimbursements take some time, but in 2019, I'd expect to be able to see my claims and reimbursements online. Disappointed and shopping for a different insurance company :( ...
Insurer: Pets Plus Us
By: Linda
Overall ok but claims process can be difficult if additional documentation is required
My experience with Nationwide has been mixed. WIth my prior cat, I had to provide alot of addiitonal documentation and claims were still rejected. The annual caps for coverage when a pet has a chronic illness made no sense to me. For example, my cat had congestive heart failure, and after basically one or two follow-up appointments, the insurance was capped out for any additional xrays or even her medication. The coverage for continued care needs is poor, given the premiums paid. The coverage is fine for one-time medical needs or annual maintenance exams.
Insurer: Nationwide
By: Elizabeth