Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I'm so thankful for Nationwide Pet Insurance
I have had pet insurance for my dog her whole life - and never used it! I have been lucky that she has been healthy overall but recently she had to have surgery. Thankfully the surgery went well, and all of her results came back as we had hoped they would. However, the bill was much higher than we anticipated. Having never filed a claim for her before, I was really concerned that it would be a complicated process but it wasn't. I called in to get help logging into the account that I had not logged into for many years. The customer services representative was so nice, and incredibly helpful. She answered all of my questions and our call was QUICK AND EASY. She even gave me some advice on what exactly to send in to make sure the process didn't get delayed with back and forth needing medical history etc. Once I filed the claim online, I was able to check the status. Without any questions or hesitation, they covered our claim, and mailed us a check. It was a HUGE relief to get that money back after all of the stress and fear of what was going on with my dog. Thankfully she is healthy, and Nationwide Pet Insurance made the entire process stress free and easy. I am so grateful!
Insurer: Nationwide
By: Brianna
Great service
Always have had ex cellent service
Insurer: Nationwide
By: Robert
Easy to submit claims and very friendly
It is nice to know you actually care and follow up. Thank you for caring and making the process easy
Insurer: Nationwide
By: Gloria
The BEST Pet Insurance Around!!!
We submitted a claim for allergy treatment for our dog. Our claim was processed quickly. We received email notifications that kept us informed on the progress of the claim. We're very happy with our Nationwide Pet Insurance policy!!! We've recommended Nationwide to our friends and family!!
Insurer: Nationwide
By: Jeannie
My experience with Nationwide Pet Insurance has been very positive.
Our Cane Corso Mastiff, Ollie, has an ongoing skin condition which requires continuous veterinary treatment. Nationwide Pet Insurance is our provider and has provided excellent service for the entire time we have had our insurance coverage.
Insurer: Nationwide
By: Joanne
Best decision we ever made, getting Nationwide Pet Insurance!
We’re so glad we chose to get insurance with Nationwide for our new puppy. Once I got online and read how to submit the claims, it was easy. Payment is prompt and haven’t had any issues.
Insurer: Nationwide
By: Shelley
Excellent service
I would like to thank Nationwide for the excellent service. Submitting claims is very easy. It is such a relieving feeling knowing my Barnabas is covered medically.
Insurer: Nationwide
By: Frank
Best decision I’ve made regarding my dog
I’ve worked with other insurance companies in the past and they were a waste of time and money. My dog was a real sick pupper so there was a lot of vet visits and money spent. They wouldn’t give me the time and fought every claim. ASPCA has been the exact opposite. Incredible customer service. Willing to answer every question no matter how small and happy to help on top of it. When my Lily had her second ACL surgery they were there for us on reimbursements, called to check up on her recovery and covered physical therapy. The weight off my shoulders this second time around was immeasurable. I reconmend this pet insurance to every friend I have with pets and even people on the street I run into walking Lily.
Insurer: ASPCA
By: Shannon
Claims processed quickly, accurately, and no suprises
We have been with Nationwide Pet Insurance for a few months now. With a new puppy, there have been the normally planned and unexpected visits to the vet and animal hospital. Each claim has been processed within the expected time frame, accurate, and I haven't been surprised by what was and what wasn't covered. The EOBs have been very good describing what was covered and what was not based on the policy scope. I wish my own health insurance provider worked this effectively. I hope Nationwide Pet Insurance continues to exceed my expectations.
Insurer: Nationwide
By: STEVEN
Excellent no hassle service!
I’ve had nothing but great service from Nationwide Pet Insurance. We unfortunately have several claims we’ve had to file but Nationwide has made these times so easy and hassle free for us while we were caring for our pet.
Insurer: Nationwide
By: Jessica