Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy paws made the insurance process so easy for me in such a overwhelming and emotion time. I 100% recommend this company.
Healthy paws made filing and submitting a claim very easy to do within their app in such an emotional and overwhelming time. Their customer service was excellent every time i called. The reimbursement did not take that long to process. I feel very grateful to have had healthy paws during this process due to the large amount of bills i was going to be left with. Thank you so much healthy paws.
Insurer: Healthy Paws
By: Linsey
SO happy we have this insurance
This insurance is great for us. I highly recommend them. You do have to follow up with them sometimes as claims get lost, but they are very polite and have great customer service.
Insurer: Embrace
By: karen
Stop your search, you won't beat Healthy Paws
Easy to navigate. With you every step of the way. My claim check was in my bank account under two weeks post surgery. Millie is recovering nicely too in case you were curious.
Insurer: Healthy Paws
By: Mike
Thank heaven for insurance!
Shortly after we got Sadie, a Black Mouth Cur, and saw what an avid hunter she was (squirrel, deer - anything that moved) and how she would fly through the woods with total abandon, I thought it would be wise to get insurance for the inevitable accident she was sure to have. All was well for a few years, at which time my husband thought we should stop the insurance but I insisted we keep it. Thank heaven! Not too long after, Sadie completely tore her cranial cruciate ligament, leaving her very lame and requiring surgery. With the final bills well over $4,000, this would have been a very difficult amount to manage. We were quite pleased with the amount the insurance covered, and relative ease of submitting claims. Our veterinarians have always submitted the claims for us, something I highly recommend, so that all details and codes are correct, thus eliminating either a denied claim or the need to resubmit. Thank you for helping us and our Sadie!
Insurer: Nationwide
By: Lois
HAPPY TRUPANION EXISTS
Always there any questions. Professional, helpful, CARING Insurance Co., I HIGHLY recommend to any pet owner they have saved me thousands of dollars. The best investment I made for my furry friend.
Insurer: Trupanion
By: Tom
Excellent service!
My pet insurance experience for my now 1 year old puppy has been extremely positive with Nationwide! Love the ease of submitting claims and the great coverage that comes along with it. My wife and I have also used the 24/7 Vet Helpline several times over the first year of having our pup, and they are always super responsive and helpful!
Insurer: Nationwide
By: Zachary
Left hanging in the wind now that I have an elderly dog.
I've been a client for the last 6 years and very happy with my pet insurance until recently. My last claim on December 20th took about 2 months to be paid out on. I know it was partly my fault - I was notified that my claim was illegible, so when I resubmitted, it gets kicked back to the "wait 30 days until you even look at it" pile. Then it got kicked back again because I didn't put a diagnosis on it. So I'm back to waiting 30 more days until you even look at it! Then come to find out, because heart murmurs are common in the breed of my dog, you'll only pay out $275 per year on this condition. I've been paying monthly premiums for 6 years knowing that one day my pet will become elderly and need a little more help medically than a young pup. My claims previously have been pretty routine. Now that he needs a little more help - daily medication for his heart murmur, I definitely feel like I'm left hanging in the wind by my pet insurance. I know I probably can't switch pet insurance very cost effectively now that I have a 9 1/2 year old dog, but with my next dog, I will probably look into other companies.
Insurer: Nationwide
By: Nancy
It is a comfort to know my pet is covered with this insurance
I have been very happy with the customer service and the coverage of my policy
Insurer: Nationwide
By: Linda
Claims are so easy, they almost fill out themselves!
The claims are so easy to submit. I appreciate how easy it is to print out the form, attach the documents, and fax it in. I can do this at work in under 5 minutes! Customer service has always been so helpful.
Insurer: Nationwide
By: Alexandria
Highly Satisfied, Good Customer Service
I have been with Nationwide for over a year now and have submitted two claims. Both were processed within a reasonable amount of time. So far so good.
Insurer: Nationwide
By: Kathy