Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent customer service for a new customer
Amy was so helpful with all of my questions and concerns as a new customer. She provided me with all of the information that I needed!
Insurer: AKC
By: Emily
An insurance that takes your premium and gives you no hassle when there is a claim.
We have multiple current furry members of the family, all are covered by Nationwide Pet Insurance. Plus previous family members were also covered. Unfortunately, we have had health issues with most of them at one time or another. When we have had to submit a claim everything has been fantastic, creating a claim is so easy, takes all of 2 minutes and most of that is taken putting it in an envelope, we have never had a claim or anything on a claim rejected. It is so nice to have an insurance that we know can be relied on to stand by their policy. Some people may say the insurances are expensive, they are until you have to make a decision about getting treatment or not, especially as the cost of treatments keep going up. To know we can make the right decision on our families health and not have to be worried about the cost is worth very cent we pay for the policy.
Insurer: Nationwide
By: Graham
One less thing I have to worry about when my baby is sick
This is the 2nd dog that I’ve had this insurance with and theprocess has always been smooth, easy & one less thing I have to worry about when my baby is sick.
Insurer: Nationwide
By: Shakina
Find a faster way to have claims process
It is a great company, I just wish the claims processing was faster. Especially since I am filing my own claim.
Insurer: Nationwide
By: Jami
Teeth trouble solved.
It took a year to solve the problem of infected teeth, but it was all covered up to 90%. Easy process. Happy cat, happy guardian.
Insurer: ASPCA
By: Jan
First time submitting a claim
Everyone was so helpful and nice. Great support and guidance when submitting my first claim. Now I know exactly what to do and expect.
Insurer: Nationwide
By: Linda
Fantastic service
There is nothing that beats the peace of mind that comes with knowing that your pet is covered. Nationwide has provided fantastic service from enrollment to claims. The vet helpline is a wonderful service as well.
Insurer: Nationwide
By: Courtney
we appreciate Nationwide Pet Insurance
It is so very easy to make a claim and so very helpful to get our refunds with Nationwide.
Insurer: Nationwide
By: barbara
So thankful we had Insurance for Ni!
I wasn't sure about getting insurance on our young dog. Decided to do so for 2019 and so thankful I did! As puppies do, he ended up getting into something that required surgery and several appointments. He's doing much better now! Nationwide Pet Insurance was fabulous! I've already been reimbursed for my claims and everything was explained well. Took the stress out of the situation by knowing insurance covered so much of the cost.
Insurer: Nationwide
By: Debbie
Prompt and Detailed Information
I always get excellent turn around time on vet visits and the whole claim process. Great job!
Insurer: Nationwide
By: Paul