Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Best Decision Ever
Our catty was super healthy but I went ahead and got the Nationwide plan anyway, for teeth cleaning and wellness. ALMOST cancelled it and I’m so glad I didn’t. She is having some issues and the insurance makes decision making so much easier. Claims are super easy and paid in a timely manner - and with electronic payments it’s even easier. Thank you!!
Insurer: Nationwide
By: Lisa
Great experience
Overall we have had a great experience with Nationwide Per Insurance!!
Insurer: Nationwide
By: Zachary
I spoke with Jena who was so helpful kind and understanding and Knowledgeable
Jena was so Wonderful to speak with. She was so knowledgeable kind helpful and understanding in every way
Insurer: Nationwide
By: Julie
Best pet insurance company out there
I have had dogs with trupanion for years growing up so it was the obvious choice when I got two kittens of my own. When my second kitten Gunther was 5 months old he began to have issues with urinary blockage. 1 year later and 5 emergency visits in Gunther has been diagnosed with feline idiopathic urolithiasis and has cost a total of approximately $19,000 and I have only had to pay $4200 of this. Gunther has now had complete reconstructive surgery (PU surgery) and should make a full recovery - trupanion paid the majority of this bill as well. Without trupanion it is unlikely that we would have been able to save Gunther and get him the surgery he needed. Thank you so much trupanion !
Insurer: Trupanion
By: Taryn
Great experience
I have only had positive experiences with your company. Thank you for making everything do easy.
Insurer: Nationwide
By: Marjorie
Redevelop speed of claim process
I really don’t know...! Claim should be process from the Vet Clinic to the insurance company, so you guys are receiving the information you guys need. Send the remaining statement to the customer, as oppose to having the customer having to do the processes. It’s NOT 100% coverage and the customer are doing lots of leg work to accomplish a claim.
Insurer: Nationwide
By: Crispin
You need what?
Bought this insurance for my 3 dogs, always paid on time and in full, first claim for wellness they required medical records from the past as they were rescue dogs, jumped through hoops contacting vets in Texas and Tennessee to get them what they needed, second year well check and they refused to pay on one of the dogs said we needed his medical records again... Claim was for nothing but a well check and they said he had an illness and needed proof that it wasn't a pre existing condition, and when records didn't show anything they refused to pay the claim.
Insurer: Embrace
By: David
Brandy & Roclks
Miss Brandy cheerfully swallowed a fairly large rock. This was caught quickly. Surgery was successful at Purdue Small Animal Hospital. My girl is doing well. Thanks to Brandy’s insurance my only worry was her recovery not the cost of the operation. Thanks, Nationwide!
Insurer: Nationwide
By: Joanne
Quick and Easy
Claims process was quick and easy. Very helpful customer service.
Insurer: Nationwide
By: John
The very best insurance
We have had your insurance for about 4 years and couldn't be happier with them they pay back in about 3 weeks after receiving the claim we recommend you to everyone you are so easy to deal with keep up the great work
Insurer: Nationwide
By: Dwight