Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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We receive outstanding service in every area of Nationwide Pet Ins.
We have recommended your pet insurance to many people and can't imagine why more people don't have it. The service we have received since starting with VPI/Nationwide as far back as 1993/4? has just been great. Thank you.
Insurer: Nationwide
By: Marlene
Process is straightforward wish they can simplify the app and have everything in one place.
Claims are easy to submit via VitusVet app. Claim usually processed within 2 weeks. Love that they offer electronic payments once your claim is approved. I think the overall process would be a lot smoother if everything is all on one app. It’s nice that you can submit them electronically but in order to check on the status you must login to Nation Wide online.
Insurer: Nationwide
By: Yen
Very appropriate
Easy access to representatives. Claims are handle in a timely manner. I like the communication I get while claim is being processed.
Insurer: Nationwide
By: Carmen
Awesomeness and more
I love Nationwide...they know my dog is part of my family and they help take care of my family.
Insurer: Nationwide
By: Angie
The absolute BEST
You guys are the absolute BEST--so easy to deal with. Having my pets covered by you provides a peace of mind if they have to visit the vet. I have recommended you to everyone I know who has pets! Thank you!
Insurer: Pets Best
By: Carol
Quick and professional
Everything was handled in quick and professional manner.
Insurer: Pets Best
By: Susan
Uncomplicated and stress-free
Sadly, I had to put my dog down last week. I have been using Pets Best for quite a few years and have been highly satisfied with your service each and every time I had to file a claim. You were responsive and efficient and I even received an email sending your condolences for my loss and you went ahead and cancelled his policy promptly. I would definitely use you again when I decide to add another pet to our family. Thank you very much for making the process so easy and uncomplicated and stress-free.
Insurer: Pets Best
By: Leigh-Ann
Great service
My dog went to the vet and I filed a claim online. I didn't hear anything for a few days, so I called customer service to confirm that everything was alright. The agent said they did not have a claim from me, and she stayed on the phone with me while I re-filed it to make sure they received it! She was GREAT!
Insurer: Pets Best
By: Diana
Easy electronic claims
I like the easy electronic processing and direct deposit. When I had to call customer service, the rep was very helpful and friendly. Thank you!
Insurer: Pets Best
By: Kristina
Pets Best is the BEST and they excel in customer service and knowledge! Easiest Claim processing too and above all, they care!
I have been with Pets Best for about 10 years now for both of my chocolate labs, Finly and Kyla. I have been so worried as they age that I won't be able to give them the proper care. With Pets Best, I have really been able to do what is best for my kids, rather than worry about what I can and can't pay for. The process of submitting a claim is so easy and efficient and the turn around time is outstanding. I didn't understand at first why the rates increased as they age, but now that they are 9 and 12 I realize what is needed for proper care. I am so grateful and the customer service staff are truly exceptional. I always feel like I am being heard and cared for. I always feel like they understand that Finly and Kyla are my children and deserve top quality care. I am grateful and just wanted to share how fortunate I have been to have them behind me over the last 10 years. Many thanks to you all!!
Insurer: Pets Best
By: Amber