Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I would recommend Nationwide Pet Insurance to anyone with a pet
When we adopted our little puppy, she was an abandoned dog from the Malibu fires in 2018. She had been cared for by a rescue organization who recommended we purchase the insurance. While we had been unsure about pet insurance with our past animals, it seemed like a good idea this time. We had just spent the last few years with aging pets who required a lot of expensive office visits. We didn't want that again! One of the most refreshing things with Nationwide is how easy it is to make claims and get paid! We even have the claims payments direct deposited to our account. It never takes long and is always as expected. This has been a very good decision for our family and our little pup.
Insurer: Nationwide
By: Brinette
Denial of pre-approved claim
After calling ahead to make sure the test recommended by a veterinarian was one covered, Figo denied the claim. This would have been only for $98 because deductible is $200 and test is $298. This is with over a year and a half of paying the higher premium to have a lower deductible, and this was the first claim in this entire time of having two dogs on the plan. If they deny this small amount to a dedicated client, I dread what they would argue if it was more $ involved such as with an accident or disease. Looking at the rating they have, 7.8, I am not not surprised at this low satisfaction score. I can no longer recommend Figo to clients. I work in training and I volunteer with rescues and shelter clinics with cats and dogs, and I often and asked my experience or opinion on pet insurance. I'm in Chicago and I wanted to support this company being Chicago based. I am very disappointed and sad about how they have handled this and how they disregard the importance of dedication from customers and word of mouth regarding recommendations. I definitely have a bad feeling now for this company, and they have devalued my trust and they have lost it now.
Insurer: Figo
By: Jen
Smooth
I’m happy with the service. I have recommended your company to friends.
Insurer: Nationwide
By: janine
Great insurance
so far we have had great experience with Nationwide's pet insurance. The claim process has been easy and we have not had any issues with any claims or reimbursements. The website is also fairly easy to navigate and I like how you can access all the claim info easily on the site. Only thing is I feel it takes a while to get the claim processed.
Insurer: Nationwide
By: Susan
BS , scam superficial avoid at all cost
Ask for ins. coverage to cover everything had a blow out on a teat got gangrene em vet surgery about to lose my baby said not covered due to breeding which was not on the policy which was in my mind should have been when I asked for everything they said nothing to me basically told me tuff sh_t then send me a email that there here for me an my beloved boxer they should not be in business my dog survived had to borrow $ from a friend avoid this sh_t lying company at all cost if you want more info plse email me have lots more to say against trupanin you'd be better off on your own
Insurer: Trupanion Canada
By:
Wonderful
I love Nationwide pet insurance they’ve helped me immensely when I was confused as this is the first time I’ve had pet insurance.
Insurer: Nationwide
By: Gail
Pleasantly surprised with how supportive and user-friendly the experience has been.
I was a little apprehensive about my recent batch of claims as the expenses were high and I'm relatively new to having pet insurance in general. I really appreciate how easy the app has been to use and how quickly I've gotten feedback regarding our submissions.
Insurer: Nationwide
By: Jesse
You all are great
Thanks so very much with F/U of Dakota. The refund for vet bills was very welcome relief as his bills very costly. He is doing very well at the present time
Insurer: Nationwide
By: Rachel
My dog Joy has recovered after having leg surgery. Thank you for the help and support.
As stated above, we are grateful for the help and support provide by Nationwide. Joy has fully recovered and is back chasing squirrels.
Insurer: Nationwide
By: Bryan
Glad we have them!
Very pleased. Suggestion would be to have toll free number for submitting claims. Many don't have scanning/faxing capabilities at home and going to UPS/FEDEX, etc. to fax claims gets expensive. But, overall, where it counts, they are great! Would definitely recommend!
Insurer: Nationwide
By: Rhonda