Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Wish they covered humans
I signed up for Healthy Paws when I adopted my pittie 7 years ago. I am so glad I did. They have been awesome! Gracie is my gold plated pound puppy. She has had a lot of health issues along the way and a few ER visits. She had a bilateral TPLO when she was 3 and Iast week she was diagnosed with cancer and had surgery to remove a tumor. After her surgeries they email and ask how she is doing and to give her a big hug. Wow! They have always paid claims without question and even paid something that normally wasn't covered (and clearly stated in their policy) only because my pup was so sick. Claims are easy to submit and always processed quickly. I am so thankful I have this insurance. There is no way I could have afforded all of Gracie's surgery and medications otherwise. And it is clear that they care about the pets and not just about money. Too bad human health insurance isn't this awesome! Human health insurance companies should learn from Healthy Paws!
Insurer: Healthy Paws
By: Liz
Pleased
I have been very pleased with Pets best. I have never had to wait for their response and always paid in a timely manner. I HIGHLY RECOMMEND PETSBEST!!
Insurer: Pets Best
By: Shirley
Did the right thing
My dog was diagnosed w Addison's disease last year n they were extremely supportive n understanding thru the process and really did the right thing throughout. The only complaint I have is how much (about 30%) they raised my premium from last year to this year. Their website claims average premium is about $40-$60 and mine is above that and my dog is only 7.
Insurer: Pets Best
By: Kathleen
Long wait time
I think the wait was too long. I understand people get busy. The problem is people that bit this insurance are doing so because they want extra protection for their pets and finances. They shouldn't have to Wait 10 days
Insurer: Pets Best
By: David
Great Customer Service
Call to check if chemo and/or radiation were covered on my policy for my precious, little dog. The lady I talked to was very helpful and I was pleased to find out that that he will have coverage for his treatment.
Insurer: Nationwide
By: Sandra
Best company a person could ask for!
I am so thankful for Nationwide Pet Insurance. The ease of filing claims is awesome!!! Review and reimbursement has been surprisingly fast. Thank you guys for helping cover the cost of my fur baby’s issues. I am so thankful and can’t thank you guys enough!!!
Insurer: Nationwide
By: Andrea
Better Coordination with VitusVet
We tried submitting our claim through the VitusVet app per the suggestion of Nationwide. However, there was no confirmation email for the submission for the claim and then it did not show up in our account after 48 hours so we submitted the claim via email (per the previous method). Only later after a week, did we see the VitusVet claim register in our account. It created confusion and multiple duplicate claim submissions.
Insurer: Nationwide
By: Judy
Great, easy to use insurance service
Having never had pet insurance before, I compared a lot of companies before deciding on ASPCA's plan. My comparisons showed that it was the best value for the premium cost. I just filed my first claim and it could not have been easier. The online process was easy to do and tracking the progress of the the claim was a cinch. The amount they paid was exactly as spelled out in the policy. I phoned customer service to ask a question about whether I should sign up for direct deposit for the claim payment, and even though it was too late to do it on this particular claim, the customer agent did all the set up for me online so that I didn't have to log back on to the website and do it myself. She was friendly and efficient.
Insurer: ASPCA
By: Heidi
Love the app makes claims easy! Very clear on what’s covered and what’s not.
Aspca has helped a lot when Puck has been ill to accidents like getting stuck on a mouse glue trap! The app makes it crazy easy to submit a claim I do it while walking to my car from the vet! I love that they have direct deposit! Sometimes though when it’s Holidays are really busy times when people are submitting a lot of claims it can take a while to get reimbursed… But that’s the only thing I can think of that I have come across that isn’t ideal.
Insurer: ASPCA
By: Lindsay