Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Thankful for this protection for my pet
Having pet insurance has provided me comfort each time I think there is something wrong with my pup. I don't have to look in my bank account and worry if I can afford it. Small or large issue I know I'm covered. The ease of the claim service is great and response time mirrors what is laid out in the agreement.
Insurer: Nationwide
By: Amy
Your team and your service are absolutely without equal, on time, keep us informed of the status and reimburse quickly. AWESOME
We continue to have nothing but high praise for your staff, your procedures and your follow up. We have been with VPI and now Nationwide for a long time and have NEVER been disappointed, left out of the loop, felt put off or disappointed. You are truly a cut above. Have recommended you to several friends, have told both the vet in SC and here in Colorado that we use you and would recommend to any of their clients at any time. THANK YOU to your entire team
Insurer: Nationwide
By: Mary
I am very happy with this insurance. Company responds quickly and online it is easy to submit claim.
This is an excellent policy. The claims are easy to fill out online or by mail. People are lovely to deal with. Well worth the annual premium.
Insurer: Nationwide
By: Mary
Very happy with Nationwide Pet Insurance
Extremely happy with servicr
Insurer: Nationwide
By: Tami
Well worth the cost!
This insurance is easy to use and their customer service is excellent. Our vet recommended them, and it has been a great buy.
Insurer: Nationwide
By: Helen
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Nationwide Pet Insurance offers a great value in pet health insurance with excellent customer service and efficient claims processing.
Insurer: Nationwide
By: Anita
Nationwide always comes through.
Hank is our 5th puppy — and the 4th to be insured by Nationwide/VPI. We couldn’t afford our good veterinary care without the insurance. We appreciate the quick and efficient service and the portal that allows us to easily stay in touch and follow the claims process.
Insurer: Nationwide
By: Cherie
Go glad I got pet insurance!
Pet insurance with Nationwidw has been super smooth!
Insurer: Nationwide
By: Amy
LOVE Embrace!
I absolutely love this company! Interactions are easy and people are kind. They follow through with all their policies, everything is transparent. They really care about their customers human and animal!
Insurer: Embrace
By: Jill
Great Service
Nationwide has been wonderful! I appreciate the great service I receive after summiting a claim. I appreciate all they do for me and my " fur baby". Thank you again!
Insurer: Nationwide
By: Anne