Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Nationwide had the back of my and my pup
In a very stressful and scary situation, it was reassuring to know that nationwide was there for us. Helping to cover the cost of an emergency overnight surgery is something me and my pup are very thankful for! Thank you for being so kind!!
Insurer: Nationwide
By: Leanne
Claims settled quickly
Fantastic service and very fair. Claims are settled very quickly.
Insurer: Pets Best
By: Cameron
Very easy
The process for submitting a claim is very easy. I do wish they could be evaluated faster, however I do appreciate the update emails explain delays rather than not hearing anything at all. My experience with Pets Best has been very good to date.
Insurer: Pets Best
By: Jenny
Email updates
There was a delay in processing my claim, but I appreciate the email sent acknowledging the delay.
Insurer: Pets Best
By: Kit
Extremely satisfied
I love that all I have to do is take a picture of my bill and turn it in. The underwriting team also distinguishes between what is covered and not, so I don't need two bills when I go to the vets office. This is our first experience having insurance on a pet and I'm extremely satisfied so far!
Insurer: Pets Best
By: Carol
Very helpful and knowledgeable
Very helpful and knowledgeable staff.
Insurer: AKC
By: Arthur
Peanut. Again.
When we adopted Peanut we decided to get pet insurance on a whim. We had previously owned a dog with a life long health condition and while we would have paid anything in the world to have kept her happy and comfortable, the costs did add up. So now with Peanut, we are so thrilled we decided to go with Nationwide!! She is a happy, energetic, active, whirl of a pup, and she does have, and has had, some health issues. Everything with Nationwide is easy!
Insurer: Nationwide
By: Susan
Nationwide Pet Insurance has been extremely easy to use & I appreciate their promptness in reviewing claims & inquiries!
Claims are reviewed quickly, and reimbursements sent promptly. Getting information and customer service has been excellent.
Insurer: Nationwide
By: Jane
Excellent services for my pet
It’s easy to submit claims and the turn around was fast. Great customer service!
Insurer: ASPCA
By: Raquel
Excellent service from Nationwide
We are receiving excellent claims service from NATIONWIDE.
Insurer: Nationwide
By: Rebecca