Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great, and fast, service.
I was pleasantly pleased when, after submitting a claim, a mere 2-3 days later the claim was resolved with payment of most of the charges. Such service is unheard of nowadays. I highly recommend ASPCA pet insurance.
Insurer: ASPCA
By: Paul
Superb CS and claims dept.
Thank you all for your help this past year as my Brady has been severely ill and your support has been a tremendous help in caring for her.
Insurer: ASPCA
By: William
Pleasant to deal with
Reliable service.. has been slow at times being reimbursed; however... Have treated me fairly
Insurer: ASPCA
By: Wendy
I was kept in the loop!
It was taking longer than usual to process my claim, but I was promptly notified when they realized it was going to take longer than expected. Once my claim was processed I got a detailed list of what was covered, the amount that was/wasn’t covered, AND why things were not covered if they weren’t. I love that I had already gotten answers to questions I knew I’d have.
Insurer: Pets Best
By: Amanda
Fast claim service
My dog Pearl went in for teeth cleaning and wound up needing a tumor and some teeth removed. Nationwide made it so easy to submit her claim and I got reimbursed quickly.
Insurer: Nationwide
By: Emily
Gizmo is happy and healthy, Having ins for him makes me happy..
Very Happy with your service
Insurer: Nationwide
By: Nadine
Lost clain
I think it's a great service but sometimes there's issues with the submitting claims through the vitusvet app so I have to resubmit via email. I've also had my claim "lost" sending it via email, so I had to resubmit it again but they quickly reimbursed me so it was fine.
Insurer: Nationwide
By: Fred
Best insurance ever!!!
Love how easy it is to do claims, thank you!
Insurer: Nationwide
By: Amparito
Wonderful Insurance Co!
The whole process of filing claims is so easy and the fact that I can check claim status online is wonderful! Great company!
Insurer: Nationwide
By: Tina
Skin Allergies and Itching
I called the Vet Help Line. My English Setter gets Skin Allergies and Itching every season when it starts to turn warm. The Vet on the Help Line suggested I take him to a local vet. I had to drive 1.5 hours to get to a Emergency Vet Hospital because it was the weekend and no local vets were open, he was in tremendous pain from the itch. You asked for the good, the bad and the ugly in the review. So, here it is: I suggest you get a Board Certified Homeopath Vet for your Help Line. Skin Allergies and Itching are the #1 reason owners take their dogs to the vet. Nationwide, you could save us all some money and eliminate those costly visits, harsh drugs and repeat visits if you would give us access to a BOARD CERTIFIED HOMEOPATH that is also a Traditional Vet with years of experience behind them. During my emergency vet visit I realized I did not want anything they were offering. I contacted my vet who I have been working with for Hank's skin allergies and itching on the next weekday, she told me what to do that was safe, more gentle than harsh drugs like antibiotics, apoquel and steroids. (Using these drugs the cycle keeps repeating and you wind up destroying your best friends kidneys and liver over time. My dog is excluded on my policy for skin allergies. It would have been great to call the Help Line and talk to a homeopath. Thank you for having the Vet Help Line option.
Insurer: Nationwide
By: Kathryn