Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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The insurance coverage has been great. Processing is fast and fair- thanks.
Excellent service.
Insurer: Nationwide
By: Esther
Reasonable Pet Insurance Rates
Ease of sending claims is excellent; however, length of processing time is not. I would have given it a 10 if claims were processed within 2 weeks.
Insurer: Nationwide
By: Miriam
Great service
Friendly staff, no issues at all with my claim! Went through in under a week. Very eased
Insurer: Trupanion Canada
By: Shelby
Helpful and Prompt Review
We submitted all of our invoices/claims for our first insured year at the same time within the 9 month deadline. I called ASPCA Pet Health Insurance a number of times with miscellaneous questions, and they were always very helpful. Their review of the claims was prompt with clear explanations, and we received total reimbursements that exceeded our annual premium.
Insurer: ASPCA
By: Laurel
Best coverage and best claim service!!
We are so thankful to have Nationwide Pet Insurance! Recently we were purchasing another French Bulldog this didn't work out however we had purchased Nationwide pet insurance for him. Even when this didn't work out the representative from Nationwide was understanding and the process was so simple. Stanley our 4 year old French Bulldog is a member of our family and we depend on Nationwide pet insurance. It really helps, it's so easy to file claims and be reimbursed. The representatives offer great advice and are so helpful and understanding. This is something we would not do without. Our recommendation is for all pet owners to obtain pet insurance it is a piece of mind you can obtain nowhere else.
Insurer: Nationwide
By: Jennifer
Many thanks to ASPCA!
I love the ease of use, quick payment and top quality customer service of ASPCA pet insurance. I consistently recommend you to my friends. Keep up the great work. Thank you!
Insurer: ASPCA
By: Roger
Millie is doing great
Customer Service Rating: 10 Ease of claim Rating: 10
Insurer: Nationwide
By: Anita
Highly Recommend
We have had Trupanion for 8 years for our dog and 6 years for our cat. Our premiums are $113/month and have gone up steadily every year (not unlike my own personal health care insurance). At the end of January, our cat became severely ill; losing weight, little appetite, lethargic, liver enzymes off the charts. Our local vet diagnosed it as acute pancreatitis, but once treatment was not proving helpful they referred us to a specialty vet. Sydney spent 5 days in critical care undergoing numerous lab tests, ultrasounds, a blood transfusion (very low RBC), a bone marrow biopsy, and came home on an e-tube for nutrition. He continued to lose weight with the e-tube, however. His e-tube became infected after about 5-6 weeks and it was removed since he was starting to eat on his own. He came home with us after that procedure & seemed more like his normal self, although he was still losing weight even though he was eating. Finally, on 3/30/19, his little body just couldn't take it any longer. I came home from work and he was limp, barely breathing and unresponsive. We rushed him back to the vet who made the recommendation that we euthanize. His BP was 47, his weight was down to 2.1 kg, he was dehydrated, and his RBC was very low. We made the difficult decision, but the only humane one for him (he was only 6 years old). Trupanion was there with us from the beginning. No, they don't pay exam fees (even emergency or hospital exam fees), but once we met our $100 deductible, they paid 90% of all his outstanding bills, including special food for his tube. All the vet bills totaled close to $20K and we never could have done it without the insurance. Sydney's share of the $113/month premium is $37. Even if we had stuck $100/month away for vet bills for the past six years, we would not have even come close to being able to afford his care. So I get people's frustrations with the premiums and disputes over pre-existing conditions, etc., but when something catastrophic happens, it pays to have insurance. You hope you never need it (kind of like ourselves), but you're thankful to have it when you need it. Trupanion has been very kind since Sydney's passing. They already refunded his portion of his premium for April and we have received several emails from them expressing their sympathy. I'll recommend them everytime!
Insurer: Trupanion Canada
By: Jackie