Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Teddy like how your insurance that care of him.
Customer is real friendly, great job in taking care of me. Like Tony the tiger say this is G-R-E-A-T. That's keep my Mother very happy. Good Job 🐶
Insurer: Embrace
By: Teresa
I recommend Embrace 100%
Really really amazing insurance. Two of my kitties are dealing with serious medical conditions : cancer and kidney failure and without insurance it would have been impossible to afford the medical care Embrace has a great coverage and very reasonable premiums. The younger the pets are when enrolled, the better, to avoid any pre-existing conditions. Its worth every paid when they are healthy, because its inevitable they will deal with illnesses or accidents. Claim submission its very easy and the payments are fast. Customer service very very nice. Truly makes a difference dealing with a nice person when going through stressful times. I recommend them 100%
Insurer: Embrace
By: Claudia
Embrace-Best Insurance to have
I give them the highest rating possible : very reasonable premiums and an honest and easy to understand policy terms. Claim filing is very easy and they are keeping you informed on the status. Payments are quick. Every time I interacted with the Customer service ( which usually is not necessary since the process is very smooth ) they are super nice and friendly. It makes a huge huge huge difference to have insurance, when treatments are needed. Have the pets enrolled as young as possible, its a great decisions. Life saving.
Insurer: Embrace
By: Claudia
I am eternally grateful to Healthy Paws!
I honestly couldn’t say enough about how amazing Healthy Paws Pet Insurance has been for me and my extra large dog, Karl. They have always come through with EVERY claim I have submitted to them and they do it super fast and it direct deposits right to my account. I have a very accident prone, large pitbull and he recently had a major surgery to repair his torn CCL and meniscus and healthy paws was right there making me feel SO much more at ease over an already overwhelming situation. I have recommended them to everyone I know and even had many people sign up as a result. I have also talked to other people who have plans with different companies and they have issues with them. I have never had any issues with this company and I will use them always! They also have many different plan options you can choose from. I will leave it at that because I could go in forever about them :) good luck and choose healthy paws!
Insurer: Healthy Paws
By: Abigail
I love Nationwide Pet Insurance!
I love how easy it is to make claims with Nationwide and receive reimbursements with Direct Deposit. Recently, I had reason to call the vet helpline after hours of my vet. The person I spoke with was very professional and thorough in collecting info on my pet and giving me the direction I needed to decide if I could wait until my vet opened. I love Nationwide Pet Insurance and through referrals have made Nationwide 2 additional clients.
Insurer: Nationwide
By: Debbie
Great company to have and work with.
It's been a great company to work with and everyone has been very nice and helpful.
Insurer: Nationwide
By: Geneta
The best pet insurance ever!
Fantastic coverage, very easy to submit claims and very fast payment of covered expenses. Great follow up care questions and they keep you up to date with the entire review process.
Insurer: Nationwide
By: Bill
If you don't have Nationwide, you and your dog are missing out!
Nationwide was the best thing I ever did for me and my best friend McKeever. I recommend Nationwide to all our furbaby friends pawrents.
Insurer: Nationwide
By: Gloria
Love Nationwide Per Ins
Nationwide is a wonderful Ins Company for pets. They pay within 30 days and the ease of submitting a claim is awesome! Highly recommend Nationwide!
Insurer: Nationwide
By: Kim
Great insurance company to work with
Best insurance company I have ever had for my pets helpful, handles claims timely would and have recommended to other pet owners.
Insurer: Nationwide
By: Rick