Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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The best customer service ever.
My prescriptions for Lillie have been prossive quick and easy. Always completely happy with my results.
Insurer: Trupanion
By: Cathey
Great Service
I have so appreciated your prompt responses, easy online claim process, and great customer service. I definitely recommend to other pet owners. Thank you.
Insurer: Nationwide
By: Deb
They covered our claim.
Easy to make a claim. Good customer service. No hassle.
Insurer: Embrace
By: Paul
Very easy app
The process to submit the claim is very easy via the app. All the information and updates get communicated via email, and even when things are running slower than usual it's nice because we get a heads up through email so we are never left wondering a status of the claim.
Insurer: Pets Best
By: Jessica
No complaints.
No complaints. AKC has always been ready to help in any way possible. We are so happy that we chose them to help us with our insurance needs. Little did we know how much we would need and use their help.
Insurer: AKC
By: Judy
Excellent security!
Nationwide is exactly the partner we need in our family. They are there when we need them, and provide peace-of-mind when we don't! I really appreciate their care for each claim we've needed to process.
Insurer: Nationwide
By: Haylee
Followup from a new customer
Nationwide's service has been great! The company came recommended by our daughter.
Insurer: Nationwide
By: Mary
Easy to File, Easy Payment
Our dog Oona has made several trips to the vet lately. I've been impressed with how easy the claim process has been. The clinics turn in the form and the payment now comes electronically. The only thing that's not ideal is that Oona's liver condition is not covered, so some of her claims have gone unreimbursed.
Insurer: Nationwide
By: David
Mahalo for support & speediness.
Aloha, appreciate follow ups/comments along with support & speed of payments. Mahalo
Insurer: Nationwide
By: Greg
Best pet insurance I could find
Very fast response when vet bills submitted. Always cheerful when called. Know answers to everything I have asked. Very professional
Insurer: Nationwide
By: Joyce