Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Better than my human health insurance
Nugget had very invasive double TPLO surgery. ASPCA’s customer service was very nice, well spoken and made the whole process transparent and easy to manage. I would recommend Nugget’s coverage to all large breed dog owners.
Insurer: ASPCA
By: Matthew
Prompt service
Embrace quickly reviewed my claim. I received a message from the Claims Team with a person to contact if I had questions. The service feels as personal and as responsive as going to my veterinarian. Yay Embrace.
Insurer: Embrace
By: Daniel
i recommend Nationwide to every dog owner I know!
Great company! They have been super to me and my baby Sugar Bear. She has had her share of health problems and Nationwide has come through with many payments to help ease the burden of the vet bills! Fabulous!
Insurer: Nationwide
By: JUDY
Not sure this could have been worse.
Trupanion lost my first set of claim forms (2/18/19). Their site was broken so I couldn't get information on its status, and when I called in (3/19/19) they had me resend my forms. On 3/31 I find out a claim for Dog A was mistakenly listed for Dog B, so of course it was rejected! As of 4/6 status on my five invoices is: * pending * pending * pending * mishandled and therefore rejected Trupanion has been been absolutely awful. Any progress at all apparently needs constant prodding from their customers. Their reps are easy to get on the phone but getting a cogent response is like pulling teeth, and DO NOT BOTHER EMAILING. They don't appear to respond to emails at all. I'll update this review if there's some decent work done but outlook is NOT good. My dog is fine, but Trupanion needs some serious work!
Insurer: Trupanion Canada
By: aris
I am happy with Natuonwide
I purchased pet insurance from Nationwide in January of this year. I have filed 2 claims since. One for an injury and one for dental cleaning under anesthesia. I filed both claims quickly and easily using the app. Both claims were completed in 3 weeks and a check in the mail a week later (can receive payment more quickly with direct deposit). I am happy with the service and knowledge my pet vet bills will be taken care of in the event of a serious illness or injury.
Insurer: Nationwide
By: Karen
Very good, helpful
Great service, very helpful
Insurer: Nationwide
By: Gabrielle
Always Easy
I am really happy we chose Nationwide for our veterinary insurance. I have never had an issue with my claims and they are always processed very quickly.
Insurer: Nationwide
By: Jessica
Bailey's insurance
Excellent service. Claims are processed quickly. Explanations are always clear and easy to understand.
Insurer: Trupanion
By: Madelyn
Embrace has restored my faith in the insurance industry 100%!
The staff at Embrace are compassionate, caring, and professional. They handled a multitude of invoices and processed all of my claims expediently. They were easy to reach on the phone and via email, and answered all of my questions. I highly recommend this company to anyone who may feel the need to purchase pet insurance, I never imagined that my sweet Molly Mae would get hit by a car but it happened! She survived and we are 100% satisfied with the service provided by Embrace!
Insurer: Embrace
By: Robin
Thank you!!
It’s so great to not have to worry as much about the vet bills when my kitty is sick. They cover almost everything and it’s a huge help! Filing the claim was easy and it didn’t take too long to be reimbursed. Great company!
Insurer: Nationwide
By: Janet