Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Prompt service
You service is prompt and helpful.
Insurer: Nationwide
By: Anthony
Trupanion is the best!!!
I cannot express how happy I am with Trupanion pet insurance. By far such an amazing company, I’ve been with you for 8 years for my English Bulldog and have never had any complaints. No hassle or runaround when it comes to submitting a claim. It is what it is. My bulldog suffers from allergies, so I always know when I need to take him to be treated for this condition I know my baby is getting the best he needs and Trupanion will reimburse all that they cover. Recently I had an awful scare. He someone got very ill with severe Hemorrhagic Gastroenteritis, and had to be hospitalized. He had every test taken, fluids given as well as transfusions. I was a little worried that I was going to have an outrageous bill but just kept reminding myself that it’s what needed to be done. He’s my second son and it would all work out. Needless to say once he was well enough to come home, my claim was submitted and within two days I got my outcome back and let me just say it was such a relief. Trupanion is reimbursing me a good portion. I cannot express how amazing and worth it to have this company insuring your pet. They are by far the best! For 8 years they just seem to keep me amazed. Thank you so much for making such difficult financial struggles manageable. I cannot express how happy I am.
Insurer: Trupanion
By: Monique
GREAT ! Service and promptness is better than my personal medical insurance.
Has been the best choice for helping take care of the medical expenses I've incurred at the vet. ASPCA phone associates have been top notch without question ! They've answered all questions professionally and with that touch of personal empathy that makes calling and doing business a real pleasure.
Insurer: ASPCA
By: Robert
Thanks you for your great service.
Thank you for processing our claims timely once you received them. It is so appreciated.
Insurer: Embrace
By: Kris
Excellence in All aspects of Figo Pet Insurance. Great customer service with people who are very caring and listen.
Great Pet Insurance. They all listen and care to help with all your concerns and always have comforting things to say to help you, especially when your pet is sick.
Insurer: Figo
By: Joyce
Nationwide has been awesome.
Nationwide has been great. The turnaround on claims is fast, the staff is fantastic, and we have peace of mind that our pet is getting the treatment she needs and Nationwide is backing us.
Insurer: Nationwide
By: Barbara
Loved the hell we received when Erin was not feeling good!
I’m happy for the help and concern shown by all the agents we encountered! Thanks for caring!
Insurer: Nationwide
By: Cathy
Very easy.. Love everything about this company
I love dealing with Nationwide pet insurance very professional and follow through is what they say it will be.
Insurer: Nationwide
By: Penny
Nationwide takes care of thier customers
Our little pup has had a rough start. Surgery on both hind legs before a year old. After receiving all Vet records, Nationwide handled our Claims super fast. Thank you Nationwide for being on our side
Insurer: Nationwide
By: Helen
Healthy Paws has made it possible for me to keep my kitty alive for 10 years!
I adopted my cat, Enzo, from a shelter in 2009. He is a big, friendly, adventurous tuxedo who loves to be around people, dogs, cats and even the occasional rabbit. Until 2013, he ate a diet of regular dry and wet food and was living the good life. In 2013 he developed bladder problems. He needed 2 emergency surgeries to clear out magnesium crystals from his bladder and to enlarge the opening for urine to flow. The cost of the surgeries, coming within weeks of each other, was much more than I was able to pay. If I didn't have Healthy Paws insurance, my only option was euthanasia. I called Healthy Paws and was assured that his surgeries and drugs were covered, and I received an insurance payment covering 90% of the total cost of the surgeries, aftercare and medications in time to pay the bill. Since 2013, Enzo has had a few more bladder issues, and, thankfully, all of his vet visits and medications have been covered. I recommend Healthy Paws to everyone I know who has pets. The reps are all animal lovers, they understand the stress you feel when your companion is ill, and they work hard to get your claims processed as quickly as possible. The monthly premium is affordable and the website makes it quick and easy to file a claim. It's a great company.
Insurer: Healthy Paws
By: Dorothy