Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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courteous people vis email but very slow processing claims.
Immediate response when a claim is received by email which is good. But no communication for weeks unless I make contact. It seems like it’s taking a long time for claims to be processed.
Insurer: Trupanion Canada
By: Gayla
Super easy to file and got reimbursed easily
Super easy to file a claim, no push back or anything unpleasant at all. I just attached the vet invoices and submitted on my phone, and waited a few days and my claim was processed without any difficulties.
Insurer: Nationwide
By: Tong
Nationwide takes the stress out of worry if we are going to be able to afford the necessary care for our dog.
We are so very glad that we got Nationwide Insurance for our golden retriever, Bogey, when we first got him. We have had two other Goldens before him and both had extensive medical issues which costs thousands and thousands of dollars. We will do anything to be able to take care of our doggies to the best of our abilities. We decided, this time, to purchase pet insurance and Nationwide had the best coverage for the best monthly premium. Nationwide has been wonderful. Our vet submits our claims directly so we don't have to do any paperwork. Nationwide pays in a very quick manner. We are very pleased and so happy that we purchased Nationwide Pet Insurance. Thank you for all you do.
Insurer: Nationwide
By: Trish
Excellent customer service
Excellent customer service and extremely fast turnaround.
Insurer: Figo
By: Sam
Nationwide has great coverage and I don't know what we would do without them.
I would have to give you an A+++. You make our life easier just knowing we have such awesome health coverage for our dog Cloey. She is getting older and so are we. It is tough when you're on a fixed income but knowing we can depend on Nationwide when it comes to Cloey's vet bills. You process claims quickly. Thank you for your great service.
Insurer: Nationwide
By: Michelle
Fast and fair customer service
Fast and fair customer service
Insurer: Trupanion
By: Linda
Doodle Mom
I greatly appreciate that you fulfilled claims that I forgot to process in a more timely manner! I am very thankful for all of the help I receive from customer reps each time I call with inquiries. You have a wonderful staff!
Insurer: Trupanion
By: Karen
Quick and prompt!
We submitted straight from the emergency hospital and you responded quickly. TY
Insurer: Trupanion Canada
By: Heather
Recommended choice for Pet Insurance
Easy to submit claims and quick turnaround. I have never had any issues.
Insurer: Trupanion Canada
By: Agnes
Healthy Paws comes through
I've had Health Paws Insurance for my two cats for several years now, and only needed it recently. My cat became ill and required quite a bit of extensive and expensive testing to diagnose and Health Paws came through with timely reimbursement on all the expenses. They made a stressful time a little easier by taking away the financial worries. I've been recommending them to everybody I know who has pets!
Insurer: Healthy Paws
By: Kate