Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service!
Easy claim submission and tracking. Reimbursement could be a little quicker, but money hits account quickly once approved.
Insurer: Nationwide
By: Ethan
Excellent service!
Everyone I spoke to regarding my cat’s surgery was so caring and helpful!! Really helped relive the stress of the situation!! Thank you!
Insurer: Nationwide
By: Susan
Great to Have for So Many Reasons!
Nationwide is so great to have for pet insurance! I have had pet insurance through other companies and Nationwide is by far the best. They cover so many expenses and it is so easy to send in a claim & reimbursements are sent quickly. It puts your mind at ease to have help with my dog's annual expenses as well as when she gets sick from time to time. She recently started on a monthly medicine and Nationwide provides reimbursement towards it every month It's a great to know you have this insurance.
Insurer: Nationwide
By: Christie
i have no complaints, you provide good service and reimbursements happen in a timely fashion.
The coverage is good and having it allows me to feel at ease especially because Lily, though in good health, is over 12 years old. The claim forms are easy to complete and your staff had been helpful when I have had questions in the past.
Insurer: Nationwide
By: Abby
Excellent company
Nationwide is the best insurance company I have ever dealt with. Claims are simple to fill out and processed in a timely manner, When I have had question, the agents are extremely professional and helpful.
Insurer: Nationwide
By: Julie
Great service!
Wonderful service each time I called and needed something!
Insurer: ASPCA
By: Jeff
No Hassle Claims
Our dog underwent surgery last week for an intestinal obstruction. I submitted the claim to Trupanion and we received a claim summary and notice that the payment was on the way in just 2 business days. It took 5 minutes to submit and we received a simple emailed summary back. No questions, hassle or need for additional information. What a company!
Insurer: Trupanion
By: Dana
Claims process is fast!
Trupanion pays claims swiftly......amazing. Claims process is easy. Emailed it in and it was paid in three days right into my bank account.
Insurer: Trupanion
By: Ruth