Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Stay away from Trupanion, NOT WORTH IT!
Stay away from Trupanion, I have 2 dog and a cat. I told them multiple times that I want all my payment at the same date, I mean SAME date, but they decided to charge me three different date during the month. They charge me over $80 per month and told me my cats emergency vet visit is not cover at all, and none of those count for the deductible!! I submit all my pets claims form, but none of those count as the deductible at all!!! After I canceled the policy with them, they still keep charging my card for it. DONT WASTE YOUR MONEY IN THIS COMPANY, IT IS NOT WORTH YOUR TIME, ENERGY, AND MONEY!!!!
Insurer: Trupanion
By: Kelly
Complete, no nonsense, comprehensive and courteous coverage
My cat was listless and clearly unwell, so we took him to our vet, who could not find anything wrong with him. Over the next few days he got worse. At 1 am one morning he was having difficulty breathing so we took him to the emergency vet. He had developed pyothorax (pus within the chest cavity compressing his lungs), and without treatment would probably have died that night. After treatment and a week in hospital, he made a full recovery. The treatment resulted in a simply enormous bill which Healthy Paws paid promptly and without any difficulty. This is precisely how I hoped this insurance would work, and they exceeded my expectations by providing the correct service promptly and without discussion. I am extremely grateful to Healthy Paws for their service and they have earned a loyal customer.
Insurer: Healthy Paws
By: Peter
Great Pet Insurance
Trupanion has always been very fast in processing our claims we are very happy with them. We have been with them for 9 years!
Insurer: Trupanion
By: Louise
Quick and easy.
My experience was excellent! My questions were answered quickly and the whole process was quick and easy and very much appreciated....thank you.
Insurer: Trupanion Canada
By: Fernanda
Quick payment
Once I made the submission, I received notification right away. Within 2 days it was confirmed what the payable was and money in my bank with in days.
Insurer: Trupanion Canada
By: Cheryl
Prices are TOO HIGH
Well had this company for one year, prices were high but reasonable for services received now the prices have gone up over $800 for my dogs each not all three but each so that is an additional $2400 per year putting the insurance well over my ability to pay. I was told if a problem on of my pups had was "genetic" or born with it not from trauma it would be covered, not true, not one penny. Then if you can even read the fine print legalese wording maybe I should have known, but I didn't I stupidly believed the customer representative that told me the information. They say if you make a referral and someone signs on you get a Amazon gift card. That is a lie, never got mine even though I followed up by phone and in writing. Sad failure on Nationwide's part to raise prices so much that I can no longer insure my dogs with them. Since they did these I will not recommend nor use them for any of there services.
Insurer: Nationwide
By: Cynthia
Would not be without this insurance
We have had this insurance for 20 years plus for our dogs. We had it on our first dog and when she passed we kept it for the dog we adopted. We checked out other insurances before going with the one we have and found it to be what we were looking for. This policy is even better than the first one we had for our other dog. It is very easy to submit and the payment comes fairly quickly. I would recommend this policy highly if you have an animal.
Insurer: Nationwide
By: THOMAS
Nationwide Rocks!
So happy I purchased this insurance for Bear. Everything is so easy and this company is true blue!
Insurer: Nationwide
By: Theresa
Trpanion makes our lives easy!
We have 5 dogs with Trupanion, and we could not be happier or feel more confident knowing Trupanion has our back. Customer service is always helpful to answer questions . Payment is always prompt . Well worth the feeling that you get knowing they are there. I wouldn't change anything. Thank You Trupanion.
Insurer: Trupanion
By: Susan