Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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So easy, the best
Only recently got insurance for my 4 year old dane. They cover everything, including wellness, except pre-existing conditions. The claims process is done on an app and is easy as can be.
Insurer: Nationwide
By: Jackie
GREAT AND EASY INSURANCE AND STAFF TO WORK WITH
We have been with this insurance for 4 years. Great costumer service. a little late claim updates sent to me but over all great insurance and great staff to talk. all knowledgeable
Insurer: Nationwide
By: Atabak
thank god i invested
I have had Embrace for 2 years and never had to use it until this past month. I am very happy with the service and the ease of processing the claims. I am grateful that it allows me to give my Pup the best possible care without having to worry about the cost. it has given me peace of mind in knowing that i dont have to worry
Insurer: Embrace
By: maribeth
Best decision in getting a pet
This is the one thing you hope you never need but are so glad to have it. I brought my puppy home January 2018, his problems started in May with pain in his neck/back. 3 visits to the vet in a week, no idea the cause but steroids helped. September same thing, again steroids helped but he was still in pain. I tried acupuncture & laser therapy to no avail. Meantime, he had surgery for swallowing an entire toy. 2 days after that he spent a night in the ER. He saw a neurologist in Nov 18 and she was able to diagnose him right away & he's been treated monthly since. He also swallowed 2 socks, needed an endoscopy. Due to his back issues, his skin started to calcify so he's now also seeing a dermatologist. Nationwide has covered all of it per terms of my plans. 90% after deductible. They have always paid within 30 days. Submitting a claim is so easy, you can do it via email. I have not once had an issue or been denied. Having this insurance has made a huge difference for me & my dog. He is on the road to recovery on all his issues and Nationwide's service and cost makes me not hesitate to recommend them anywhere. I've been told by many others they have pet insurance but it never pays for anything. I am so relieved I am with Nationwide & I don't have to worry about making health decisions for my dog based on cost (though I do try to save whenever I can).
Insurer: Nationwide
By: Katie
Easy to submit a claim
I have had to submit several claims for my puppy. Some standard visits, one a sick visit. It is so easy to submit a claim online and I have always gotten a quick response and payment.
Insurer: Nationwide
By: Jill
Very please with the reimbursement, have referred Nationwide pet ins to several people since
Seamus is doing very well after his surgery. I really appreciate that the reimbursement was good. It was extremely helpful to my family and helped us concentrate on his care. He had a very ugly looking cyst that was growing rapidly and getting very irregular. We were worried.
Insurer: Nationwide
By: Colleen
Not worth the money
My husband and I decided to try this since it was offered through his employer's insurance plan. Our dog has Separation Anxiety due to a previously crappy life in and out of dog shelters and bad homes. He is on a prescription through our vet for Clomicalm to treat his anxiety. We were not told beforehand about it being considered a pre-existing condition, and I was actually told in the beginning by a Nationwide customer service rep that his medications would be covered as long as it wasn't preventative (such as flea/tick or heartworm). After I go to the trouble to get my vet's office to send over the prescription for his Clomicalm to Nationwide, I follow up with them only to be told they wouldn't cover it because it was a pre-existing condition. While I understand the need to have this rule for human insurance policies, I think it's dumb that they are applying to a pet's policy. The policy also has a $250 deductible, which honestly, is roughly what my dog's yearly vet bills total anyway. This is sych a waste of money. This insurance is only good if your pet is undergoing some massive surgery for cancer or something (which, to be honest, is when you really need to make the decision to put the animal down anyway since they don't live as long as we humans do). My husband and I are canceling our policy.
Insurer: Nationwide
By: Dorie
Excellent service
Excellent service. I've been able to take my dog to the vet and he has been able to get the best medical care possible because I have a great insurance.
Insurer: Healthy Paws
By: Cristina
Great company who really cares about your pets, and so friendly!
We have used nationwide pet insurance for the last several years for our dogs. I would never own another pet without having them insured. They are super friendly, super helpful, and very easy to deal with. It is a peace of mind knowing that your fur babies are insured, especially when those emergencies pop up. Nationwide has really come through and helped us out many times!
Insurer: Nationwide
By: Julie
Dissappointing at best
With the claim of being associated with the ASPCA, I had high hopes for this insurance company. Unfortunately, 90% of my claims have were denied. My dog had an accident and injured his rear knee before coverage. They use that accident to lump most of my additional claims as a preexisting condition because of his knee injury. The dog is sick with a cold, well that is a previous condition, the dog got allergies during the coverage period, you guessed it, that is a preexisting condition. Do not waste your time or money with this insurance company.
Insurer: ASPCA
By: Alex