Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy process.
Thank you for excellent customer service, and ease of submitting claim and smooth process.
Insurer: Nationwide
By: Jessica
Still trying to decide if I like Nationwide as compared to Embrace
I have received many letters telling me that my dog has too many preexisting conditions that won't be covered. I think one letter would suffice but many of them rubbing it in my face. I think Nationwide is best for those who have puppies and to stay with the company for the entire time not those who have older pets. We fought against pre-existing conditions clause for humans... that should be applied to our animals as well.
Insurer: Nationwide
By: Naomi
Amazing
I have had nothing but excellent and amazing experience with Nationwide!
Insurer: Nationwide
By: Meghedie
Awesome Service
Every contact that I have made with Nationwide on behalf of my boys (my 3 dogs) -- has been outstanding! I only wish my health insurance was as good as what you guys do for my dogs. thanks
Insurer: Nationwide
By: Pam
I have been very pleased with my pet insurance through the ASPCA.
I have been very happy with the ASPCA pet insurance. The app makes it extremely easy to submit and claim and the claim in processed within two weeks or less. If I have any concerns I can easily contact ASPCA and their friendly staff are always happy to assist me. I will definitely stick with this insurance.
Insurer: ASPCA
By: Nicole
Prompt assistance
So far I have been greatly satisfied with ASPCA services and promptness.
Insurer: ASPCA
By: S.
Always prompt
Pets Best claims service is always so prompt! The customer care team is wonderful as well. Thank you Pets Best!
Insurer: Pets Best
By: Trish
Great
Keep up the good work you guys are great
Insurer: Pets Best
By: Amy
Easy to file claims
It's so easy to file claims and the service is so helpful that I signed up another pet.
Insurer: Pets Best
By: Suzanne
I will always use Pets Best
I love Pets Best. They helped me through my last dogs chemo treatments and even expedited the time it took to process realizing what we were going through. Pets Best even sent a condolence letter when she passed. Never have I experienced such amazing customer service from any sort of insurance company. Now I feel peace of mind with our puppy. I will always use Pets Best for our animals ??
Insurer: Pets Best
By: Hannah