Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide has been our saving grace.
Our experience with VPI/Nationwide has been incredible. We have ran into several instances where our dog has become ill and we have always felt confident in doing what is best for his health because we are hopeful that our coverage will take care of us. It has always pulled through so we are firm believers in investing here and recommend Nationwide at every chance we get.
Insurer: Nationwide
By: Lisa
Fast & easy!
I can’t say enough good things about pet insurance - it is literally a life saver. To be able to give my babies everything they need without the financial worry is priceless. I take the time to understand my policy and the involved procedures, so have no issues. I was also so happy about how fast Leo’s claim’s got processed this time - the turnaround time has decreased dramatically and that is an enormous relief. Thank you nationwide! Leo is feeling and doing great now!
Insurer: Nationwide
By: Megan
Excellent customer service to questions, claims etc
We are so thankful we have you guys because you have made this stressful situation regarding my bentley’s Health more at ease so we can focus on him instead of our bills. I’m amazed how fast you guys processed our claims without issues. Our family thanks you for caring so much about our baby.
Insurer: Nationwide
By: Esther
Nationwide made the claims process painless & easy
This is the first pet that I’ve submitted claims on and I’m so glad that I selected coverage with Nationwide. It was very easy to submit my claim online and the turnaround was timely. The coverage is excellent.
Insurer: Nationwide
By: Margo
We couldn't ask for more.
Being able to afford medical care (especially for a pet) can be difficult enough and even more difficult paying for it up front, but such is the life of a pet parent. This is definitely the next best thing. The process of submitting claims and receiving payments is quick and easy, and every time I've called customer service with a question, they were great. We couldn't ask for better.
Insurer: Nationwide
By: Nichole
A must have for every Dog owner
I cannot thank enough to the team of Nationwide (formerly VPI) for all what they do for our pets. They are easy to deal with, make filing claims and payments a breeze and their coverage is fantastic. Really recommend this insurance to all friends and family with pets.
Insurer: Nationwide
By: Sal
Horrible — making a bad situation worse
This company makes hard times worse by carefully digging for ways to reject any part of your claim, sending you on wild chases for additional paperwork, and never doing the legwork on your behalf. Would it kill you to contact the vet on our behalf if you need documents or clarification? I once had a claim rejected because I didn't include the diagnosis on the HAND WRITTEN claim form. 1. You should have called the hospital and 2. Should I have just hand written some crazy diagnoses on all my other rejected claims and then maybe you would have helped me out? The people on the phones are super friendly, but their hands are tied. Your company doesn't offer any kind of protection or piece of mind. Doing business with you is painful.
Insurer: Nationwide
By: alexis
Great Service
Great service provider. Fast response and replies. Affordable.
Insurer: Nationwide
By: Earl
Thank you, thank you, thank you!
Getting Nationwide Pet Insurance, especially the Whole Pet Wellness Plan, has been the best investment for my family. Especially recently when my pup has been sick requiring ongoing treatment, it is great to know I have Nationwide to help with cost and make sure Rico gets the care he needs. It gives me such piece of mind and the process is so easy. We really appreciate the service and commitment!
Insurer: Nationwide
By: Jennifer
Always great!
Service provided is always timely and easy, thanks for the help!
Insurer: Nationwide
By: Anita