Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank Nationwide is on my side when My baby was struggling with tumor
I have Nationwide pet insurance for my pet since 2015. They have been help us paying his shots every year, and make the hospital visit easier when you known they will help. What make me want to appreciate the team the most is this year. We found a spleen tumor in my baby on January, and with the help of nationwide we are able to process the surgery of removal. After the tumor removal, he starting have fluid built up in his chest and tummy. During this half year, we have to constantly going back to specialty hospitals. And, Nationwide, just like the commercial, they are on our side. My baby passed away after fighting for cancer and heart disease, but I'm glad I had nationwide, with their help we are able to try and come this far without regrets. The claim process is simple and the explanation is very detail. I would recommend my friends to have Nationwide definitely.
Insurer: Nationwide
By: Lily
Completely in awe of how smooth the claims are!!
We are so Thankful to Trupanion, best customer support, claims are submitted by the vet and are promptly reviewed!! Thank you so much Trupanion!
Insurer: Trupanion
By: Michelle
Not yet retired
Easy to find, fill out and claim. Reasonable waiting time for reimbursement. Great follow up. If possible, working with vets and instantly get the lower rate would be preferable.
Insurer: ASPCA
By: Anne
Great Service, great claims response!
Great Customer Service and speedy claims processing. Very happy with coverage and company.
Insurer: Nationwide
By: Marcia
I highly recommend ASPCA for your Pet!
I've had pet insurance for my dogs for years. I switched to ASPCA a few years back after our other insurance company raised our rates. ASPCA has great rates, great customer service and reimburses our claims quickly. I highly recommend ASPCA for pet insurance...almost all dogs and cats will unfortunately need medical care at some point. Our dog Rex was diagnosed with Bronchitis. His medication costs over $400 monthly. Having ASPCA cover 90% of this cost has been a blessing.
Insurer: ASPCA
By: Brad
a very concerned staff
pleasure to work with everyone
Insurer: Nationwide
By: Neal
Excellent customer service!
It's comforting to know we are able to provide the care we need for Holly and be reimbursed for some of our expense. We previously had pets that became very ill and the expenses were outrageous. The communication we receive whenever we call Nationwide is courteous and informative. In these days of a lot of companies lacking in good customer service, we really appreciate Nationwide.
Insurer: Nationwide
By: Debbie
Great insurance but pricey
This is good pet insurance. But I am paying good money for it. The second year premium went up so drastically but I am staying with the policy since I’m told it is locked in for 3 years. Customer service is very good especially Nancy L.
Insurer: Nationwide
By: Linda
Nationwide is the best from the VetHelpLine to their fast claims and ease of use.
I am blown away by the ease of use for claims. The app makes it easy to submit claims and very quick turnaround time. In addition, we used the VetHelpLine when our dog hurt his paw. They were so kind and helpful. Even called to check on him. I could not be happier with my choice of pet insurance for our Tomahawk.
Insurer: Nationwide
By: Jessica
I've had a wonderful experience with Nationwide Pet Insurance
My pup was diagnosed with cancer last year so we have had quite a few bills over the past year. Nationwide has made it very easy to submit claims and the Customer Service team has been Amazing every time I have called with questions! I also absolutely love that email submission for claims is now available- extremely quick service. I recommend this to anyone I know that gets a new pet and how wonderful it's been over the many hurdles we've had over the years.
Insurer: Nationwide
By: Ali